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ad39
Level 2

My customers QuickBooks payments that were made on 9/1 have not deposited into my checking account. But payments made after 9/1 have.

 
3 Comments 3
JamaicaA
QuickBooks Team

My customers QuickBooks payments that were made on 9/1 have not deposited into my checking account. But payments made after 9/1 have.

I totally understand that receiving the payment in a timely manner is very important, @ad39. Joining you here to provide information about the missing QuickBooks payments in your checking account.

 

There are several reasons why your customer payments for 9/1 haven't been deposited into your checking account. The time you enter these transactions and the bank policies of your financial institution for verifying and processing electronic deposits matter.

 

Since you received payments made after that date, the funds may be delayed. To confirm this, let's go through the steps below to check the status:

 

  1. Sign in to QuickBooks Online.
  2. Go to Get paid & pay and select the Deposits.
  3. Select the bank deposit you want to review.

 

Here's an article for the complete payment processing and deposit speed details:

 

 

Payments processed before 3 p.m. PT should reach your bank account in 2 business days. However, if you process payments after 3 p.m. PT, deposits will be on the following business day. If you haven't received them within the expected time frame, it's possible that the payment was on hold for the following reasons:

 

  • The payment processing exceeds the established maximum dollar amount expected on your account.
  • A transaction is processed after several authorization attempts and failures.
  • Certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
  • When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or Intuit.

 

Payments on hold don't mean there's anything wrong. We only need to review them. Not to worry, we will automatically deposit them into your checking account once everything is checked.

 

Let me also share these articles for additional reference when receiving online payments from your customers: 

 

 

With these information, you should be able to verify what happened to your payments made on 9/1. Feel free to ask any follow-up questions about handling QuickBooks payments. I am always available and more than willing to offer more assistance. Stay safe.

ad39
Level 2

My customers QuickBooks payments that were made on 9/1 have not deposited into my checking account. But payments made after 9/1 have.

I have been receiving QuickBooks payment daily for the past 2 years with no problems until now. 

ad39
Level 2

My customers QuickBooks payments that were made on 9/1 have not deposited into my checking account. But payments made after 9/1 have.

I have been accepting QuickBooks payments daily for the last 2 years and this is the first time this has happened.

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