My deposits are on hold. invoice was paid thru c.c. 9 days ago. How do i fix and get my money in my personal checking act?

Let me explain why your deposits are on hold and what you can do next, @action_1action_1.

If you've noticed that a recent payment you accepted is on hold, it means that we need to review the payment. We do periodic reviews of payments to ensure that everything is in order. This benefits everyone involved in the payment process.

In this case, we'll email you at the email address you used to log in to the Merchant Service Center. It's essential to read the email carefully, as it will provide specific steps to fix any issues we've found. Generally, we'll ask for more information to complete our review. You'll need to follow the steps in the email as soon as possible. Once we have everything, we can usually complete our review within two business days. After the review is complete, we can finish processing the payment.

Additionally, you can check the Resolution Center and ensure you answer all document requests and questions from our team. 

You can use this article as a reference for more detailed information: Why are my funds on hold?.

In case you want to put payments into the Undeposited Funds account before combining them into a deposit, feel free to visit this article for guidance: Deposit payments into the Undeposited Funds account in QuickBooks Online.

We aim to ensure you feel confident and secure about your on-hold deposits. If you have any additional questions, please reach out to us. We're here to assist you.

No email has been received. It has been 12 days since payment made by credit card for invoice. 

It has been 12 days since the invoice has been paid by a credit card. Surely it doesn't take this much time to transfer to my account that has been verified by  QuickBooks. QuickBooks has also deducted there payment for their fees 4 days ago Something is wrong.  No email explaining anything has been sent as of today. 

I understand that you are facing some challenges with your deposit, action_1action_1. Please be assured that I'm here to help you with your concern.  

To resolve the hold on your deposit, I recommend reaching out to our QuickBooks Payments Support team. They can give you the exact reason for the hold and inform you when it will be released. 

If the hold is due to a large deposit or a new account, you can ask if there are any exceptions or ways to expedite the process. You can also request them to send you an email explaining the situation and the steps you need to take to resolve the issue. They will help you identify the root cause of the issue and provide a solution to fix it.

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us: Ask the community or Start a chat with a support expert.

You can contact them from Monday to Friday, 6 AM to 6 PM PT. 

If you want to learn about putting payments into the Undeposited Funds account, check out this article guide: Deposit payments into the Undeposited Funds account in QuickBooks Online.

Please feel free to reach out to me if you have any questions about deposits in QBO. I'm always here to help. The Community is also available to assist you anytime with your concerns. Have a great day.

No email has been given to me in the past 2 weeks and this is not acceptable as a business. If I don't get a call today with a solution to a problem about receiving the payments in my account from QuickBooks, I will be canceling my service. They keep telling me it's expedited but no resolution or attempt to contact me has been made. I was kept on hold for an hour with a quickbooks representative just to be told that it's been fast track to the highest people to make this decision yet 24 hours later I still have no reply. After the 1 hour of being on hold, the supervisor can only take a complaint about the person that has made the call to but she never transferred me. I stayed on hold for another 30 minutes and obviously she already hung up on me. Hopefully this will all be resolved today, otherwise I will take my business elsewhere

Ha running into this same issue doubt we will ever use them for processing again.

I have taken note of your concern, @wags891, and understand the impact that any delay in receiving your payments can have. 

Please be assured that we acknowledge the urgency of this matter and strive to provide you with a seamless experience when using QuickBooks. 

To address this issue, I would recommend reaching out to our Payments Team who have the necessary tools to access your account in a secure environment and conduct further investigation to determine the root cause of the deposit on hold. You will receive an email with the necessary steps to resolve this. Please follow the steps below to get started: 

1. Go to the Help menu and select the Search tab.
2. Then, click Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

You will also receive notifications from Intuit if your deposits or funds are being held for a risk assessment, collections scenario, etc. These notifications will detail what is happening and what options you have. Thus, you may consider checking your Spam and junk folders for any emails from Intuit. You may also refer to this article for Intuit Payments' official emails.

Additionally, I've included some resources to help you work with QuickBooks Payments in the future:

• Why are my funds on hold?
• Understanding Payment Holds

We look forward to having this resolved. Feel free to leave a comment if you require further assistance. Stay safe.