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Nevarc76
Level 1

My estimates are just appearin g to customers as printed lines- the template with company letterhead is not being transmitted when sent. Update Issue?

 
3 Comments 3
RaymondJayO
Moderator

My estimates are just appearin g to customers as printed lines- the template with company letterhead is not being transmitted when sent. Update Issue?

Hi there, @Nevarc76

 

Here are the possible factors why the estimates are displaying printed lines, and there are missing company letterheads when sending them:  

  • The customers have outdated Adobe Reader/Acrobat. 
  • Their browsers' cache is full. 

 

First, you can let them update the Adobe Reader/Acrobat since we use this as the default program in printing forms. It helps them take advantage of its security and stability improvements. I'll guide you how. 

  1. Launch the Adobe program. 
  2. Select Help.
  3. Click Check for Updates.
  4. Follow the on-screen instructions in the Updater window to download and install the latest updates.

 

Once done, have them print the estimates again to see if the printed lines aren't appearing. If the issue persists, we can repair their Adobe Reader to help fix this. 

 

Second, you can let them use an incognito window when viewing the sent estimates. It doesn't store data in the cache, so it's a great way to isolate browser-related issues. Here are the keyboard shortcuts: 

  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 
  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N

 

From there, let them go back to their email to open the sent estimates. If the company letterheads are showing on their end (see the screenshot below), have them clear their browsers' cache so it'll function effectively. If not, let them use other supported web engines to help resolve this. 

CompanyLetterheadOnTheEstimate.PNG

 

Once your customers accept the estimates, I'd recommend converting them to invoices. This way, we can ensure their balances are up to date in QBO. 

 

I'll be right here to help if you need further assistance. Take care. 

Nevarc76
Level 1

My estimates are just appearin g to customers as printed lines- the template with company letterhead is not being transmitted when sent. Update Issue?

Sir It’s ridiculous to have to tell every customer to check their Adobe status and clear their cache.This issue just started happening. Is it possible it’s a QuickBooks update issue? I even sent the estimates to my own email which has Updated Adobe Reader and a clear cache. The problem still persists. I tried repairing my Adobe installation as per your suggestion. The problem still persists. 

Candice C
QuickBooks Team

My estimates are just appearin g to customers as printed lines- the template with company letterhead is not being transmitted when sent. Update Issue?

Thanks for the clarification and for reaching back out to the Community, @Nevarc76

 

Since you've updated your Adobe Reader/Acrobat and clear your browser's cache, then I suggest contacting our Customer Support Team so they can take a further look into your account. They can use their screen share tool to help walk you through some additional steps to fix this problem when sending estimates to your customer. 

 

Here's how: 

 

  1. Go to the Help icon. 
  2. Tap the Contact Us button. 
  3. Give a brief description of the issue and hit Let's Talk
  4. Scroll down and choose to Get a callback or Check availability

 

Here's an article that can provide some insight into managing your estimates to help out your business. 

 

If you run into any trouble along the way, don't hesitate to ask for help. The Community is always here to have your back. Wishing you and your business continued success!

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