My phone's area code is wrong at payments. I've been trying QB support to solve this and the helpers supply a wrong request that is always denied.

Hello there, tim-haradja.

I appreciate you performing steps to fix your concern regarding the phone's area code, and I can also see how essential it is so you can manage your contact details. I'll ensure you're routed to the appropriate team so the mentioned information is organized efficiently.

I can see that you've already reached our QuickBooks Payments Support Team many times. However, I still recommend contacting them again. They're the best support group for such inquiries as they can request account information. This way, they can provide you further with the steps to update the phone's area code and be able to investigate in case you're unable to perform the process on your end. 

In case you need steps on how to modify the Ownership type, Tax ID, and Website address for your Payments account, you can read this article: Update business and account info for QuickBooks Payments.

Kindly notify me in the comments if you need further assistance in changing any information with your merchant account. I'll respond promptly with the necessary details and resources, tim-haradja. Take care!

I spent a full morning and half of the afternoon with support and they guaranteed that now they were assisting me and it would be resolved. A couple minutes later I received an email saying it was denied.

So I went through the process again and spent 3h more hours with another agent. Just now I received another denial.

I’ve never seen anything like this.