No options for categories (can't create, not listed under "more" button in products and services). how to fix? no one @ QB cares to help me-its affecting my business!

Hey, @bschimanski. 

This isn't the impression I want to leave you with. Since you've already been advised to do some troubleshooting steps by my colleague's on another thread that you created within the Community, I suggest contacting our Customer Support Team. They'll have some additional tools to look further into your account to see why this option isn't available for you and how to fix it. 

Here's how: 

1. Go to the Help icon. 
2. Click the Contact Us button. 
3. Type in your question and press Let's Talk. 
4. Scroll down and choose to Start a message. 

Let me know how it goes. I want to make sure that you're able to get back to running your business. Have a great day!

i already contacted quickbooks support yesterday and i am no closer to getting any resolve than I was 1-month ago

I have been in contact with QB this week. Screen shares, incognito, other browsers, etc. It isn’t fixed and no one is willing to commit to work with me. I received email last week from qbo care team that I have a ticket and to let them know if it is still active or not so they can close it out. No one will take accountability of this issue and I am stuck regurgitating the issue each time I try to follow up with the help button to see if my case has progressed. I am stuck in a never ending circle of “we’re working on it”