I am an independent operator and when I was with Square, I could send out invoices that allowed my customers to add a tip if they so desired. I then moved over to PayPal and never had an issue with sending out invoices where the customer could tip. Because of some customer service issues with PayPal, I decided to create an Intuit account this weekend. After 3 hrs and 15 minutes of being on the phone with 2 Intuit support people, we finally figured out that this option doesn't exist. I search previous threads going back years and for whatever reason, Intuit appears to be the only 1 of 3 companies I have worked with that doesn't have this as a standard option. Now, having posted this, a support person will probably show me how I can add it as a line item. That is insulting to the customer. It's basically saying I can add my own tip and then send the invoice to the person. That's not how tipping works. Intuit is quick to suggest leaving posts like these because they're used to further improve the program but if posts going back 4-6 years haven't gotten it resolved, I assume this post won't change it either. For this reason alone, I'll maintain the Intuit account for the time being but will stay with PayPal to send out invoices, which makes up 95% of my business.
Others have said this is a MUST feature but I think the suggestion has fallen on deaf ears. Oh - Square and PayPal sent me free credit card readers...Intuit had me pay for mine. I guess the 3.25 hours I spent on the phone today, which resolved none of the issues, had no value.
