Hello there, lee,
I’ll share some information why your QuickBooks Payments deposit isn’t automatically recorded in QBO.
It’s possible there’s no matching sales receipt or payment received on an invoice.
To help fix this, let’s first determine which payments were in the deposit. Here’s how:
Then, let’s record the deposit in QBO. Here’s how:
To prevent this issue from happening in the future, please make sure QBO knows which account to record deposits to. Here's how you can do it:
For more details, you can check out this article: Some QuickBooks Payments Deposits Weren't Automatically Recorded.
The steps above will fix the issue when processing all your payments using QBO. I’m here anytime you need further assistance. I’m just one comment away, lee. Have a nice day!
Thank you for your answer but I'm little bit confused about that. The Question was related to "intuit pymt soln tran fee" but the answer for the "QB Payments deposit". I'm facing similar issue now a days. In September Bank transactions show 6 Direct Debit related to "INTUIT PYMT SOLN,INTUITPMTS" (please find attached) but no details in it. I've already searched into "Merchant Service Center" but nothing there. Can you help me to find the actual fees/expenses for those entries? And how can we see more details on it in a regular way?
Hi there, mdemdadulhaq.
When the payments synced to QuickBooks Online, they were automatically matched to the recorded invoices and sales receipts.
You can also find more details of these payments by following these steps:
If you need more help with what these payments are, please contact our QuickBooks Payments Support Team.
Let us know if you have any questions. We are here to help.
I am having the same problem with my bank statement have a debit labeled
"Intuit Pymt Solnintuitpmts". There is no activity in my merchant center on that day, and I searched for that amount in chargeback, fees, refunds in a 60 day window and can find nothing. How do I find out what this charge is related to?
Good day, NicoleDiorio.
I'd really love to help you figure out those fees, but this is a public forum.
I highly recommend contacting our QuickBooks Merchant Services Support team. They'll be able to take a look into your account and can resolve your concern about the charges right away.
Please follow the steps below to contact them:
I want to make sure this is taken care of.