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Level 1

Occasionally an intuit pymt soln tran fee is not recorded automatically into my QBO. Why is this?

 
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Moderator

Occasionally an intuit pymt soln tran fee is not recorded automatically into my QBO. Why is this?

Hello there, lee

I’ll share some information why your QuickBooks Payments deposit isn’t automatically recorded in QBO.

It’s possible there’s no matching sales receipt or payment received on an invoice.

To help fix this, let’s first determine which payments were in the deposit. Here’s how:

  1. Open the Merchant Service Center by selecting Gear icon at the top.
  2. Choose Account and Settings.
  3. Select Payments, then Manage Account.
  4. Select Activity & Reports, then Deposits.
  5. Choose your recent deposit to see the individual payments.

Then, let’s record the deposit in QBO. Here’s how:

  1. Select the Plus (+) sign at the top, then Bank Deposit.
  2. Choose the QuickBooks Payments section.
  3. Match the payments in the list to the payments in the Merchant Service Center report.
  4. Once you're done matching the payments to the deposit, select Save
  5. Click Close.

To prevent this issue from happening in the future, please make sure QBO knows which account to record deposits to. Here's how you can do it:

  1. Go to the Gear icon at the top,
  2. Select Account and Settings, then choose Payments.
  3. In the Chart of Accounts section, select the bank and expense accounts QBO should use.

For more details, you can check out this article: Some QuickBooks Payments Deposits Weren't Automatically Recorded.

The steps above will fix the issue when processing all your payments using QBO. I’m here anytime you need further assistance. I’m just one comment away, lee. Have a nice day!

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Level 1

Occasionally an intuit pymt soln tran fee is not recorded automatically into my QBO. Why is this?

Thank you for your answer but I'm little bit confused about that. The Question was related to "intuit pymt soln tran fee" but the answer for the "QB Payments deposit". I'm facing similar issue now a days. In September Bank transactions show 6 Direct Debit related to "INTUIT PYMT SOLN,INTUITPMTS" (please find attached) but no details in it. I've already searched into "Merchant Service Center" but nothing there. Can you help me to find the actual fees/expenses for those entries? And how can we see more details on it in a regular way?

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Moderator

Occasionally an intuit pymt soln tran fee is not recorded automatically into my QBO. Why is this?

Hi there, mdemdadulhaq.

 

When the payments synced to QuickBooks Online, they were automatically matched to the recorded invoices and sales receipts.

 

You can also find more details of these payments by following these steps:

  1. Sign in to the Merchant Service Center.
  2. From the Activity & Reports menu, select Transactions.Note: By default, the Basic Search will be selected, which search by date and payment type (credit card or check).
  3. (Optional) Choose the Show advanced options, which allows you to do a more specific search using information like transaction ID and expiration date of the card.
  4. Select Search.Note: The default Payment Type is Card. If you also have check processing on this merchant account, change the type to Check to view these transactions.
  5. Choose the Transaction ID to display a detailed view of a transaction. You will also have an option to print the report or export the data as a .csv (comma separated value) file.

If you need more help with what these payments are, please contact our QuickBooks Payments Support Team.

 

Let us know if you have any questions. We are here to help. 

 

 

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Level 1

Occasionally an intuit pymt soln tran fee is not recorded automatically into my QBO. Why is this?

Hi there, 

I am having the same problem with my bank statement have a debit labeled

"Intuit Pymt Solnintuitpmts". There is no activity in my merchant center on that day, and I searched for that amount in chargeback, fees, refunds in a 60 day window and can find nothing. How do I find out what this charge is related to? 

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Moderator

Occasionally an intuit pymt soln tran fee is not recorded automatically into my QBO. Why is this?

Good day, NicoleDiorio.

 

I'd really love to help you figure out those fees, but this is a public forum.

 

I highly recommend contacting our QuickBooks Merchant Services Support team. They'll be able to take a look into your account and can resolve your concern about the charges right away.

 

Please follow the steps below to contact them:

 

  1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/payments/contact-payments-support/00/376458.
  2. Select the specific Merchant service you're using.

 

I want to make sure this is taken care of. 

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