Hello
there, lee,
I’ll
share some information why your QuickBooks Payments deposit isn’t automatically
recorded in QBO.
It’s
possible there’s no matching sales receipt or payment received on an invoice.
To
help fix this, let’s first determine which payments were in the deposit. Here’s
how:
- Open the Merchant Service Center by selecting Gear icon at the top.
- Choose Account and Settings.
- Select Payments, then Manage Account.
- Select Activity & Reports, then Deposits.
- Choose your
recent deposit to see the individual payments.
Then,
let’s record the deposit in QBO. Here’s how:
- Select the Plus (+) sign
at
the top, then Bank Deposit.
- Choose the QuickBooks Payments section.
- Match the
payments in the list to the payments in the Merchant Service Center report.
- Once you're
done matching the payments to the deposit, select Save
-
Click Close.
To
prevent this issue from happening in the future, please make sure QBO knows
which account to record deposits to. Here's how you can do it:
- Go to the Gear icon at the top,
- Select Account and Settings, then choose Payments.
-
In the Chart of Accounts section, select the
bank and expense accounts QBO should use.
For
more details, you can check out this article: Some
QuickBooks Payments Deposits Weren't Automatically Recorded.
The
steps above will fix the issue when processing all your payments using QBO. I’m
here anytime you need further assistance. I’m just one comment away, lee. Have
a nice day!
