Thanks for bringing this one to our attention, Sam162 and Kelly79.
We have an ongoing issue where the Print or preview button is missing when attempting to print statements. Rest assured, our engineers are working together on the permanent fix. In this case, it would be best to contact our Customer Support Team. They'll pull up your account in a secure environment and add you to the list of affected users.
Once there's an update on this case, they'll send you an email notification. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
To send statements to show customers summaries of their invoices, payments, credits, and balances, see the Create and send customer statements in QuickBooks Online article. Visit our Invoices and payments page for more insights about managing your sales transactions.
Feel free to touch base with us if there's any help you need. As always, we're always right here to address you if you have any questions about your account. Have a great day ahead.
