Open Sales Order Report

I appreciate your effort in calling our phone support team, NCFAB. I can help you resolve this data issue in QuickBooks Desktop.

First, non-inventory doesn't track quantities on hand. They represent services, fees, or products that don't use stockpile. Thus, QuickBooks does not record quantities for non-inventory items.

To resolve this, we can run the Verify/Rebuild tool. Verify will find any corrupted files, and Rebuild will fix the corrupted data in the software.

Let's ensure we create a backup copy of your company file before doing the process. If changes occur, having a backup copy allows you to restore it to undo the changes.

Follow the steps below on how to verify data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Verify Data.
4. Click OK when you see the message.
5. If Verify finds an issue with your data, press the Rebuild Now or View Errors.
6. Click Close or View Errors and take note of the specific error message.

Next, here's how to rebuild data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Rebuild Data.
4. Click OK if you receive a prompt to back up your company file.
5. Press OK when you get the message "Rebuild has completed and proceed to the next step.
6. Then, run Verify Data to make sure there's no error.

Additionally, use these handbooks to address performance issues and optimize your company data file:

• Manage your data files to fix QuickBooks Desktop performance issues.
• Use the Condense Data Utility.

There you go, NCFAB. Feel free to swing by and add a comment if you have other concerns besides generating reports. Together, we can make it.

Did all of that when I was on the phone with QBs Support yesterday.

I did all of that when I was on the phone with QBs Support yesterday. 

I did all that on the phone with support yesterday. 

Thanks for getting back to us, NCFAB.

I read all the interactions in this thread, and it looks like all of the possible troubleshooting steps and relevant articles have already been shared. You also mentioned that you used the Verify and Rebuild Data Utility Tool to no avail. 

In this case, I recommend reaching out to our Technical Support Team again. They can take a look at the report to check why the quantity and amount show negative. Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

You can also go to this link to reach out to them outside of QuickBooks: https://quickbooks.intuit.com/learn-support/en-us/contact.

Support for QuickBooks Pro and Premier is open from Monday to Friday, between 6 AM to 6 PM Pacific. 

Don't hesitate to reach out to us again if you need anything else.