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I am generating the Open Sales Orders by Customer report. Using this same exact version of QBs at another company I used to work for, I can generate this report cleanly. All items on orders for this company and the previous company are Non-Inventory items.
Now, this report generates with negative quantities & negative dollars for each of the lines on the order instead of positive numbers. It also generates an additional line showing the total dollars for the entire order which I do not want included.
Below is a screenshot of the report results generated. I have masked our customer names and product information.
I hope someone can help because I spent over 45 minutes on the phone with QBs support yesterday and the person could not find the problem. I was supposed to receive a call back and never did.
Thanks!
I appreciate your effort in calling our phone support team, NCFAB. I can help you resolve this data issue in QuickBooks Desktop.
First, non-inventory doesn't track quantities on hand. They represent services, fees, or products that don't use stockpile. Thus, QuickBooks does not record quantities for non-inventory items.
To resolve this, we can run the Verify/Rebuild tool. Verify will find any corrupted files, and Rebuild will fix the corrupted data in the software.
Let's ensure we create a backup copy of your company file before doing the process. If changes occur, having a backup copy allows you to restore it to undo the changes.
Follow the steps below on how to verify data:
Next, here's how to rebuild data:
Additionally, use these handbooks to address performance issues and optimize your company data file:
There you go, NCFAB. Feel free to swing by and add a comment if you have other concerns besides generating reports. Together, we can make it.
Did all of that when I was on the phone with QBs Support yesterday.
I did all of that when I was on the phone with QBs Support yesterday.
I did all that on the phone with support yesterday.
Thanks for getting back to us, NCFAB.
I read all the interactions in this thread, and it looks like all of the possible troubleshooting steps and relevant articles have already been shared. You also mentioned that you used the Verify and Rebuild Data Utility Tool to no avail.
In this case, I recommend reaching out to our Technical Support Team again. They can take a look at the report to check why the quantity and amount show negative. Here's how:
You can also go to this link to reach out to them outside of QuickBooks: https://quickbooks.intuit.com/learn-support/en-us/contact.
Support for QuickBooks Pro and Premier is open from Monday to Friday, between 6 AM to 6 PM Pacific.
Don't hesitate to reach out to us again if you need anything else.
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