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Level 1

Our BCC Email that is listed is not showing up on invoices, why?

 
3 Comments
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Anonymous
Not applicable

Our BCC Email that is listed is not showing up on invoices, why?

It's lovely to see you here in the community, Lori5,

 

I can share an update about the BCC email missing on your invoices.

 

Our Support Team has recently tagged this as an ongoing issue with QuickBooks Online. They're already investigating the root cause of this unexpected hitch and are working to implement a solution.

 

While they do, I would recommend consulting our QuickBooks Online Care Team to have you added to our notification list of affected users. Once you're on the phone, you can request our phone representatives to add you to the investigation number INV-15606.

 

Here's how you can contact us: QuickBooks Online Care Support

 

Please let me know how this goes, Lori5. I'm always around to get things figured out for you. Have a good one!

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Level 2

Our BCC Email that is listed is not showing up on invoices, why?

In Quickbooks Online, Our CC and Bcc email addresses in Account and Settings > Sales > Messages, do not receive their copies of the invoices we email to our customers.

I have sent test invoices directly to our addresses (as if they were customers) and we receive those just fine.  Is there a problem QB Online Account and Settings?  What can I do to get this fixed?

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QuickBooks Team

Our BCC Email that is listed is not showing up on invoices, why?

Our engineers are currently investigating a reported issue with invoices not being sent to CC and BCC email addresses in QBO, ahead4numbers. 

 

We've created a notification list for all affected users. Email communications will be immediately sent out as soon as we get this working again. Please give us a call for us to add you to the list. 

 

Please follow these steps to reach out to our phone support:

 

  1. Click the Help menu in the upper-right hand corner of QuickBooks. 
  2. Enter a very short description of your concern, then click Let's talk
  3. Choose between Message an agent or Get a callback

Don't hesitate to join us again in the Community whenever you need help with QuickBooks.

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