Past Due date incorrect

Glad you've visited us here today, @kiannone.

I'll share some information about the Collection Report. The Past Due column will depend on the days you've entered on the Min Days Past Due field. You'll want to edit the number of days and then Run report to refresh the info.

Here's how it looks like:

If you're still getting the same result, please access your account using a private browser or an incognito window. Here's how:

• Mozilla Firefox: Press CTRL + Shift + P
• Safari: Press Command + Shift + N
• Google Chrome: Press CTRL + Shift + N

Then, pull up the report again. If it's working fine, go back to your original browser and clear the cache.

Additionally, here's a link that covers all the tasks you can do when using the reports feature. Feel free to browse: Create and manage reports.

Get back to me again in this thread if you have other questions or concerns with reports. I'll be around for you. Take care and have a nice day ahead.

Thank you, I tried all you advised, but still having the issue. Giving you a pdf to see, 6 different dates all coming up 21 past due?

Thank you, tried all you recommended but still having the issue. 6 different dates all saying 21 day past due? I have had this report for well over two years and this just started.

Hello again, kiannone.

I appreciate you performing the troubleshooting steps to resolve this. 

Since it persists, I recommend contacting our Customer Care Team. This way, they'll be able to check further the root cause of the issue.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours, so you'll know when agents are available.

To help you utilize the Reports feature, here's an article that you can read: Run reports in QuickBooks Online.

If you have any other concerns, you're more than welcome to reply here with the details. I'm here to help. Take care and have a great day.