I have quickbooks pro 2019. I have followed the directions to turn the past due stamp on and it still does not show on my past due invoices unless I turn it on for each individual invoice instead of the template for multiple. Any advice of what I may be missing? The steps I have taken are: List, Template, select my template, click template button on bottom and click edit template, and under company & transaction info I check print past due stamp, then ok
As of the moment, there isn't an option to apply the past due stamp after changing it in a template to all your existing invoices. With this, let's consider manually changing the template of your existing invoices to the one you've created with the stamp.
On top of that, I've also included this reference for a compilation of articles you can use to help organize your customer's transaction: Learn the different ways you can track customer transactions in QuickBooks Desktop
If you have any other questions, please let me know in the comments below. I'll be here to lend a hand.
Thank you for the response, but I think there is a further problem than that. I never have turned the past due stamp off...except once it quit printing it on my invoices, I turned it off and back on. That didn't work. I then made a copy of the template, had past due turned on, changed all my customers invoices to the copied template, and it still doesn't print past due on the invoices. Any other advice? I currently just write past due on their invoice, but it looks tacky. Im considering buying a stamp for this, but hate to when it's a feature I should already have without taking the extra step of a rubber stamp. Thanks in advance!
I appreciate you getting back to us and performing some troubleshooting steps to fix your issue, @SummerCNC.
Since turning off and on the past due stamp option doesn't resolve the issue, let's try running the verify and rebuild process. Verifying data identifies the data issues within your company file, while the Rebuild data resolves most data integrity issues.
Once done, you can proceed with verifying the data:
I'm adding this article for more details: Verify and Rebuild Data in QuickBooks Desktop.
If you get the same result, you can run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub to get this fixed. For more guidance, feel free to check out this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.
You might also want to read this article to learn more about the past due stamp on the invoice: Show Past Due stamp on invoices.
Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back.
Thanks for posting an update here, @SummerCNC,
I want to make sure you're able to get this resolved. Since trying the Verify/Rebuild tool did not resolve the problem, I recommend contacting our Technical Support Team. They can provide further troubleshooting and you can also request a viewing session if needed.
To get a support specialist, follow the steps below:
Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support
Kindly post an update here after calling our support. I want to make sure this is taken care of and I'll be right here if you need further help with anything in QuickBooks Desktop. Have a nice day!