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SummerCNC
Level 1

Past due

I have quickbooks pro 2019. I have followed the directions to turn the past due stamp on and it still does not show on my past due invoices unless I turn it on for each individual invoice instead of the template for multiple. Any advice of what I may be missing? The steps I have taken are: List, Template, select my template, click template button on bottom and click edit template, and under company & transaction info I check print past due stamp, then ok

5 Comments
JonpriL
Moderator

Past due

Hello @SummerCNC,

 

As of the moment, there isn't an option to apply the past due stamp after changing it in a template to all your existing invoices. With this, let's consider manually changing the template of your existing invoices to the one you've created with the stamp.

 

On top of that, I've also included this reference for a compilation of articles you can use to help organize your customer's transaction: Learn the different ways you can track customer transactions in QuickBooks Desktop

 

If you have any other questions, please let me know in the comments below. I'll be here to lend a hand.

SummerCNC
Level 1

Past due

Thank you for the response,  but I think there is a further problem than that. I never have turned the past due stamp off...except once it quit printing it on my invoices,  I turned it off and back on. That didn't work. I then made a copy of the template, had past due turned on, changed all my customers invoices to the copied template, and it still doesn't print past due on the invoices. Any other advice? I currently just write past due on their invoice, but it looks tacky. Im considering buying a stamp for this, but hate to when it's a feature I should already have without taking the extra step of a rubber stamp. Thanks in advance!

Mark_R
QuickBooks Team

Past due

I appreciate you getting back to us and performing some troubleshooting steps to fix your issue, @SummerCNC.

 

Since turning off and on the past due stamp option doesn't resolve the issue, let's try running the verify and rebuild process. Verifying data identifies the data issues within your company file, while the Rebuild data resolves most data integrity issues.

 

Here's how:

 

  1. Go to the File menu, then select Utilities.
  2. Click on Rebuild Data.
  3. Select OK when you see Rebuild has completed.

 

Once done, you can proceed with verifying the data:

 

  1. Go to the File menu, then select Utilities.
  2. Click on Verify Data.
  3. If you see QuickBooks detected no problem with your data, select OK. Then, try to print the invoice again to check if the past due stamp is showing.

 

I'm adding this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

 

If you get the same result, you can run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub to get this fixed. For more guidance, feel free to check out this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

You might also want to read this article to learn more about the past due stamp on the invoice: Show Past Due stamp on invoices.

 

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back.

SummerCNC
Level 1

Past due

Hi, thank you. I found this advice on a different thread and tried it a few weeks ago. I just tried again and have a picture of what happens after rebuild attached. After verify, it says "quickbooks detected no problem with your data". The stamp still does not print.

Jen_D
Moderator

Past due

Thanks for posting an update here, @SummerCNC,

 

I want to make sure you're able to get this resolved. Since trying the Verify/Rebuild tool did not resolve the problem, I recommend contacting our Technical Support Team. They can provide further troubleshooting and you can also request a viewing session if needed. 

 

To get a support specialist, follow the steps below:

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

Kindly post an update here after calling our support. I want to make sure this is taken care of and I'll be right here if you need further help with anything in QuickBooks Desktop. Have a nice day!

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