Payment lost?

Hi, As1446357.

I'm here to help ensure your vendor receives the invoice payments you sent to them.

Does your vendor utilize QuickBooks? if so, the speed at which deposits are made depends on the specific product your vendor utilizes and the payment method employed. Standard deposits are typically processed on a daily basis, excluding Sundays, Thanksgiving Day, and Christmas Day. On the other hand, Instant Deposits are processed every day throughout the year, without any exceptions.

In your case, you can have your vendor check the status of the deposit for your payment. The steps to do this may differ depending on the product they're using. You can share this article with them for further guidance: Find out when QuickBooks Payments deposits customer payments.

If the payments are not yet visible, you can ask your vendor to get in touch with our Merchant Support team. They possess tools that can verify and track the payments you have sent. They can refer to this article for the detailed steps on how to reach them: Contact Payments or Point of Sale Support.

Please post again or leave a comment if you have additional questions about this or anything else. I'll be here to assist. Take care.

Yes, my vendor uses quickbooks to send me a monthly invoice. For my own records how can I get a receipt from the payments if my vendor doesn’t have it? The payments have cleared my bank almost a month ago, but I never received the typical payment confirmation email after paying the invoice. 

Hello there,

You'll want to consider checking your emails and then scan the Spam or Junk folders to see if these communications are routed to the wrong folder when they reach you. Sometimes, the system accidentally adds a foreign email that uses a different server to those folders.

You can refer to this article for more troubleshooting steps you can perform: Troubleshoot if customers aren't receiving emails from QuickBooks Online.

If it is still not there, you can reach out to your vendor and request a Statement.

I'll also leave this article for future purposes: Email receipts and bills to QuickBooks Online.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.