Payment made by customer on 1/10/2019 has not yet been deposited to my bank by QuickBooks. But status shows "Paid". Can someone help? Payment ID a0jl7zab, $3530. Thanks.

sriram · ‎February 02, 2019

Additional Info: QB emailed me on 1/20 that bank didn't accept my deposit. I contacted the bank. They said they only received the last 4 digits of the account number from QB. This is the only bank account linked to my QB account. For 7 years, QB statement sync, transfers by FundBox have all been going on successfully. So, I assumed that this should've been a software bug (sending the "display label" of last 4 digits instead of the full account number to the bank). Just to be sure, I re-entered the bank details on 1/20. Status of account continues to be shown as Verified and the payment status remains "Paid". But the money is yet to come.

Anonymous · ‎February 02, 2019

Hi there, sriram.

Thanks for posting in the Community. Allow me to help route you to the right support that can help check the status of your payment.

Our Merchant Services Team can access your account in a secure environment and verify if there are any issues with the payment that's been deposited to your bank.

Do visit us again if you have other questions about receiving payments. I'll be here to help in any way I can. Have a good one.

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Payment made by customer on 1/10/2019 has not yet been deposited to my bank by QuickBooks. But status shows "Paid". Can someone help? Payment ID a0jl7zab, $3530. Thanks.

Payment made by customer on 1/10/2019 has not yet been deposited to my bank by QuickBooks. But status shows "Paid". Can someone help? Payment ID a0jl7zab, $3530. Thanks.

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