Payments appearing twice

Hi there. I'll provide you with some information to manage those payments and make sure you get to track your financial transactions accurately.

In QuickBooks Online, if you create and send a customer an invoice and they pay it, you'll need to manually record that payment to connect it to the invoice to balance your accounts and to mark the invoice as paid.

Here's how:

1. Click on + New and choose Receive payment.
2. Enter all the necessary details.
3. In the Outstanding Transactions section, select the invoice.
4. On the Deposit to section, choose the account you want to put the payment into, and if you're unsure what account to select, you can ask for help from your accountant.
5. Then, select Save and Close.

Check out this article for details: Record invoice payments in QuickBooks Online.

Moreover, if you're using online banking, you'll need to match the downloaded transaction with the one you already entered in QuickBooks Online. This will link them together so you won't get duplicates. See this article for guidance: Categorize and match online bank transactions in QuickBooks Online.

I've also added this article for future reference:

• Reconcile an account in QuickBooks Online
• Learn the reconcile workflow in QuickBooks

Please tap the Reply button If you need anything else or further clarification on managing payments in QBO. Stay safe and hydrated!

My issue currently is that my payments are showing up in both my services account (this is where I want it to go) and my accounts receivable. This is leading to my total being inflated. 

I appreciate you for coming back to the thread and adding extra clarification about your concern. However, please know that we aim to deliver customer satisfaction at all times and fix an issue as soon as possible. With this, may I ask for additional details on what you're referring to in both service accounts? I appreciate any further details so I can present an accurate solution.

For now, I'm adding this article to see steps on how you can review downloaded bank and credit card transactions by matching or adding them to avoid duplicate transactions: Categorize and match online bank transactions in QuickBooks Online.

Don't hesitate to add a comment below and add further details about your concern. I'm always around to help, The Timelapse Group. Have a great day!