Payments to the state through an agent

I appreciate you posting here in the Community, @Repurposed.

Based on your statement above, since there are multiple affected accounts, I recommend creating a Journal Entry (JE). This way, you’ll be able to split amounts and move money between accounts and force your books to balance in specific ways.

1. Choose + New.
2. Select Journal entry.
3. Choose an account from the Account field on the first line. Enter the appropriate amount in the appropriate column depending on whether you need to debit or credit the account.
4. Choose the other account you are transferring funds to or from on the next line. Enter the same amount in the opposite column depending on whether you typed a debit or credit on the first line.
5. Verify the quantities; there should be an equal amount in both the Credit and Debit columns on each line. The accounts are balanced as a result.
6. In the memo section, write down details that may help you remember why you created the diary entry.
7. Choose Save and close or Save and new.

Also, I recommend you consult your accountant. This is to ensure that the transactions are entered correctly and to avoid messing up your books.

Let me know if you have further questions about entering a transaction. The Community always has your back. Stay safe!

Hi Jill,

I figured it was something relatively easy like that, and as soon as you described it it made perfect sense. Thank you!

I have tried to accept your answer as the solution, but each time I try I get, "Authentication Ticket Mismatched, failed authentication."

Thank you for following the provided workaround. I'm here to help you resolve the Authentication Mismatch error when responding to this thread, Repurposed.

This unexpected behavior can be caused by some browser hiccups. Let's perform some basic troubleshooting to fix it. We'll start logging into your account through a private browser. It's the best spot to identify web issues. These are the shortcut keys: 

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, let's clear the browser's cache. This helps remove its stored cache so, QuickBooks will perform efficiently. If private browsing doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks.    

In the meantime, you can check out this article for some links about account management and other tasks in QuickBooks Online: QuickBooks Q & A. 

Let me know how it goes. Drop a comment below if you have other concerns about the error you received. I'm just around to help.