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mmoore25
Level 2

Payroll Checks Going Under "Not Specified" on Job Cost Reports

We have payroll checks that have been coded to jobs on time cards going into a "Not Specified" category on our customer/job cost reports. It does not affect all payroll checks or even employees with the same payroll coding settings. It seems completely random and based on QB simply losing data connection in the background. Since they made the data link between time cards and paychecks virtually invisible in QBO (unlike desktop), there is no way to correct it on my end. I am posting this a second time, because support made my first post inactive after providing canned responses and telling me to contact Customer Support. I have done that 4 times now, and the last time I spent 6 hours on chat with them, only to be told there is no solution. The development team has been aware of this issue since at least the beginning of the year and have done nothing to fix it. So I am reaching out in this community for answers from end users. If any other users have a workaround or solution, please comment.

1 Comment 1
Bill Mc
Level 2

Payroll Checks Going Under "Not Specified" on Job Cost Reports

Following the email instructions I received yesterday (See the email at the bottom), I have 10,000 separate line items that are listed as "Not Specified" and QuickBooks is asking me to do journal entries....

We currently have 17+ projects with 35+ employees and compounding the problem is that we have employees who are assigned various projects so one paycheck might represent 4 to 5 various projects.  The report does not show what projects that need to be assigned.

QuickBooks staff stated to me that there is no solution at the moment and has assigned a case #.  

Creating 10,000+ journal entries would take a couple of weeks of staff time, maybe around 100 hours that should be fixed in the system.

 

Looking forward to a response.

 

Bill

 

Here is the email

 

Learn how to identify and add missing project information

 

We recently discovered some past project information may not have been updated in QuickBooks. This impacts projects associated with payroll expenses recorded between April 2023 and January 2024. While this issue was resolved on January 20, 2024, we want to provide your business with steps to identify any missing project information and add it back using journal entries.

How to identify if any project information is missing :

  1. Go to Reports (Take me there)
  2. Choose Transaction Detail by Account.
  3. Select the date coverage (April 2023 to January 20, 2024) in the Date range dropdown▼
  4. Select Group and categorize by Customer.

This report will show any transactions not associated with a Project.

To assign the affected transactions to a project:

  1. Select + New
  2. Select Journal entry. See steps to create journal entries
  3. To add to a project, select the project name in the Name field.

Once entered and saved, the transaction will now show updated project information and will be listed in the Transactions tab.

As previously mentioned, QuickBooks fixed this issue on January 20, 2024. Action is only required if your business needs to correct your prior project information between April 2023 and January 20, 2024.

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