Customer pledges have been created with promised amounts, as donation notifications are received.
For example, PayPal donation for $500. When PayPal is synced, the deposit of that $500 donation (Customer's pledge), now received, is matched to the Customer's pledge (Donor's pledge). The payment reconciles, amount pledged is amount received, The customer pledge shows as paid. PayPal account reconciles in QB.
This is true for all customer pledges. All pledges show as paid. Nothing is currently owed in pledges.
however, The statement of financial position shows a negative balance in AR Pledges Receivable, as if all pledges are still owing. Why?
thoughts:
Each customer's (donor's) pledge payment record shows both a payment and an additional credit. The credit was auto generated (is this a setting?)
Is the credit creating a double entry?
Each donor pledge/payment record includes a note about the transaction,
"This transaction will create an additional credit in the amount of $500.00"
AR Pledges Receivable should show a zero balance, as all pledges have been fulfilled (deposited/paid).
How do I correct these entries?
