PPP Loan Forgiveness Reports for Round 2 - 2021

Thank you for the detailed information, @BABI.

Currently, we have an ongoing investigation on PPP reports that aren't showing from the drop-down menu. Rest assured, our product engineers are diligently working for a permanent fix on this issue.

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-60705. Follow these steps below to reach them:

1. Open your QuickBooks Desktop.
2. Go to the Help icon and select QuickBooks Desktop Help.
3. Click Contact Us.
4. Write your concerns in the description box, then select Continue.
5. Select which one of the support options you'd like to use.

You might also want to visit our microsite to keep up with the recent PPP updates.

Thank you for your patience while we work for a fix. Please know that you can always get back to this post if you need further assistance running PPP reports. I'll be more than happy to assist you again.

I can't get these reports either for PPP loan forgiveness round 2.  I find the answers from Quickbooks to be unresponsive.  I just received an email on this which was basically a non answer.  Frustrating!  I have not loaded the 2022 desktop version but have updated the 2020 version I have.  Is this fixed in the 2022 version?

Hello there, @enaughton.

I understand how important it is to have your PPP report running. Our engineers are finding a solution to get this feature working back to normal as quickly as possible.

As a result, I'd recommend contacting our Customer Support team to be recognized as one of the affected users and receive an update on the resolution status.

Here's how:

1. Click the Help tab at the top menu.
2. Select QuickBooks Desktop Help.
3. Hit the Contact us hyperlink.

You may also visit our Microsite for the latest updates about PPP. 

For future help, to know about customizing your reports, please click this article: Customize reports in QuickBooks Desktop. It also contains other information about reports in QuickBooks Desktop.

Please let me know if there's any other question you have with PPP forgiveness reports in QBDT. I'll be here to help. Take care and have a good one.

PPP Reports disappeared from the report tab.  After 4 techs flopping me between departments last week with ZERO HELP. and today the tech sends me a link  for PPP you click on it  ( Our experts are currently offline. Please try again later. )   All I want is my reports back , I ran the report update and lost them.  They're not in backup,  ran utilities verified date, rebuild  still no reports. 

I can run the PPP Cash Compensation Report, but there's no data in the report if I run it for any period prior to May 1, 2021.  And our covered period is 2/11/21 to 4/15/21.  Not sure what to do.  QB support gave me a link to a chat regarding this (https://help.quickbooks.intuit.com/prechats/offerings/Paycheck-Protection-Program/23465/view), but it says "chat not available at this time". The agent then gave me this number to call: 877-552-2692.  She didn't know what it was, but said they could help with PPP questions.  It's the SBA hotline.  When is QB going to fix these issues?

Thank you for sharing your concern with us here in the Community, @peterbagel. I'd be glad to assist you.

QuickBooks Desktop releases updates to improve the program functionality. You'll need to make sure the system is updated to its latest release. Doing this will give you a better experience and fix unusual issues like missing transactions.

Another option is, you can can run the Verify and Rebuild tool to help fix the issue.

Here's how to verify data:
 

1. Go to the File menu, and choose Utilities.
2. Select Verify Data, then tap OK to close all windows. If you see “Your data has failed the integrity check”, you'll need to rebuild your file. If there are no problems with your data, you’re done.
    

If there are problems with your company file, you'll have to rebuild it.

Here's how:
 

1. Go to Files, then select Utilities.
2. Choose Rebuild Data, and then click OK.
3. Tap OK to make a backup to prevent data loss along the process.
4. Hit OK to continue the rebuild process.
    

For more insights about the verify and rebuild process, you cab check out this article: Verify and Rebuild data

If issue persists, I'd suggest reaching out to our Technical Support Team. They can securely look into your account and investigate further about this issue.

Here's how:
 

1. Select Help at the top menu bar, then select QuickBooks Desktop Help.
2. Choose Contact us and then enter that you get Reminder prompts and Continue.
3. Then, select either to Message an Agent or Talk to a Specialist.

Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.

Post a reply if you need more clarification or additional information about this issue. I'll be with you. Have a great day a head!