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ejcsoh
Level 1

Pro 2012 desktop gives PDF & assorted error when successfully completing reconciling of accounts before getting to select my recocillation report to view/print.

I'm using QB Pro 2012 desktop on a Win 7, 64 bite system. When I finish reconciling an account I get several pop up errors (PDF failed to create; cannot read the XPS file; There was an error opening this document. This file cannot be found), all before I get to the "Select reconciliation report. Congratulations your account is balanced...." This started quite some time ago and I always just closed out the errors and finally selected the report I wanted. I can open PDF files just fine and I have used the QB Tool Hub to no avail. It is irritating each time so I finally decided to see if anyone knew how to stop the error  popups.

2 Comments 2
KimberlyS
QuickBooks Team

Pro 2012 desktop gives PDF & assorted error when successfully completing reconciling of accounts before getting to select my recocillation report to view/print.

Hello there, ejcsoh.

 

I can see how the error pop-ups affect your experience when navigating QuickBooks Desktop. Hence, I'll ensure you can overcome this error to utilize the program seamlessly.

 

Since you've already utilized the QuickBooks Tool hub to run the QuickBooks Print & Print Repair Tool, let's proceed with restarting and resetting your temp folder permissions to isolate the issue. To begin with, please restart your computer to check if this can prevent the pop-up error.

 

If the issue persists, here's how to reset your temp folder permissions:

 

  1. Press the Windows key + R to open the RUN command.
  2. Key in %TEMP% and press Enter.
  3. Right-click an empty area of the temp folder, select Properties, then Security.
  4. Ensure all usernames and groups in Security have Full Control.
  5. Once the permissions have been set to Full Control, save it as a PDF again in QuickBooks.

 

After that, you can refer to this article and proceed to Step 3 under Solution 2 to test if you can print to your XPS: Fix PDF and Print problems with QuickBooks Desktop. You can also perform the remaining solutions to resolve your concern.

 

On the other hand, QuickBooks Desktop 2012 was already discontinued. Hence, you might be getting this error because of compatibility issues. You can review this material for details: QuickBooks Desktop service discontinuation policy.

 

Moreover, you might want to scan these resources whenever you want to upgrade your QBDT to the latest version or move to another program:

 

 

Keep us informed in the Community if you have additional questions when fixing PDF and printing discrepancies in QuickBooks Desktop. We're here to lend a hand.

4Gal
Level 11

Pro 2012 desktop gives PDF & assorted error when successfully completing reconciling of accounts before getting to select my recocillation report to view/print.

@ejcsoh 

Run the Verify/Rebuild Data utility. Did you encounter any error message?

 

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