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shad123
Level 1

Processing a partial refund from credit memo for a retainer

Hello, I have a retainer from a client and I need to issue a partial refund for a portion of the job that was canceled. The way it’s currently setup, when a client pays a retainer I create a sales receipt and a credit memo and they get applied as services are rendered and the invoice is issued. I need to issue a partial refund to the client from their retainer and hold a portion as deposit for services that have not yet been rendered. When I try to give a refund from the credit memo it doesn't allow me to change the amount . I can issue a check and make it billable and create an invoice but I'm not sure if this is proper way of doing it. Any help would greatly be appreciated

1 Comment 1
JamesDuanT
Moderator

Processing a partial refund from credit memo for a retainer

Let me share a few details about this, shad123,

 

When you refund a credit memo, it will be processed in full. What we can do is to edit existing credit memo for the remaining balance.

  1. Open the credit memo.
  2. Change the amounts.
  3. Save the changes.

Then, we can create another credit for the refund portion of the customer. You can use this link for reference: Give your customer a credit or refund in QuickBooks Desktop for Windows.

 

It is also best if you'd consult your accountant about the process. They know what's best for you and your books.

 

We'll be right here if you have additional queries.

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