I acknowledge your sentiments and understand how business-impacting this is.

Please know this isn't the experience we want you to have. It would be best to contact our Live Support Team. They have the necessary tools to open an investigation about progress invoicing in QuickBooks Online.

To contact support:

1. On your QuickBooks Online, click on Help (?).
2. Click either tab to get started: Assistant or Talk to human.
3. Search Contact Us,  then Start a chat with a support expert.

Here are some articles to help you manage and keep track of your progress invoices, I recommend reading these articles:

• Set up progress invoicing
• Add project estimate summaries to a progress invoice

Refer to this article if you want to personalize the data of your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Keep me in the loop if you need further help managing sales forms for your customers. Have a good one.