QB Desktop - time zone setting

It’s great to have you here, @Questions41.

Let me help you with setting up the correct time zone for your reports in QuickBooks Desktop (QBDT). It’s good to know that you have already checked your computer’s time setting to rectify this one.

QuickBooks Desktop is dependent on the time zone set on your computer. In this, I recommend you alter your computer settings and change them back to the correct time zone. This resolve is to trigger the application to reflect or follow your computer’s desktop settings.

For future reference, you can visit this article to learn more about customizing reports to show data that matters the most: Customize reports in QuickBooks Desktop.

You can always leave a comment if you have more concerns with reports. Have a good one!

As I mentioned, I have already verified the correct the time zone. But, I changed it to a different setting and then back to CST again. My computer time is 8:25am and the time zone is set to CST. The QB report I just ran shows the time stamp as 3:25am. Exactly 6 hours off. Screen shot attached.

Thanks--

Good morning, @Questions41. 

Thanks for reaching back out and giving some more information about your issue. 

Since you've already verified the time zone of your computer and it's still not matching the time on the report, I recommend troubleshooting the QuickBooks application. 

First, let's run a repair on the system. Here's how: 

1. Download the QuickBooks Tool Hub. 
2. Run Quick Fix my program. 
3. Run the QuickBooks Install Diagnostic Tool if that didn't help. 

In the end, if the problem persists, let's try perform a clean install on the program. 

Feel free to come back if you have any trouble along the way. We're always here to lend a helping hand. Take care! 

Thank you for the suggestions, but this did not change the reported time in reports.

Thanks for getting back with the Community, Questions41. I appreciate you performing RoseJillB and Candice C's recommended troubleshooting steps.
 

Since your reports are still showing that they were ran 6 hours earlier than what your computer's time is set to, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and conduct further research with you.
 

They can be reached while using QuickBooks.
 

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
    
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have an awesome Thursday!