Hello there, @user02816.
Let's check the Audit Log to verify the changes and who made the account. If it's QuickBooks, the user will show as System Administrator.
Here's how:
- At the top right, click the Gear icon.
- Select Audit Log.
- Select the Filter button.
- Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
- Select Apply.
For more details, you can also check this article: Audit Log.
After that, let's delete and recreate your recurring invoice template. Let me guide you on how.
Let's delete your previous recurring template:
- Go to the recurring templates list.
- Locate the template.
- Select Edit in the Action column.
- Click Delete.
To recreate the template, tap on the New button from the Recurring Transactions page then follow the onscreen pop-ups to continue the process.
For more details, feel free to check this great article for reference: How to Handle a Recurring Transaction that did not Run.
If you need further assistance, don't hesitate to contact us. I'm always here to help. Take care.
