Nice to have you in the Community space, @doorstoreellen.
I have some steps we can perform to get around this issue. I recommend disconnecting and reconnecting your Bill Pay app. Let me show you how in your QuickBooks Online (QBO) account:
- Go to the Apps menu
- Select My Apps.
- Click the Action drop-down menu, then select Disconnect.
- Complete the short questionnaire.
- Select Confirm Disconnect to remove the app from your company profile.
You can also check this article for the complete process: Disconnect an app.
Then, install and connect the app again. You can check this link for guidance: Install and use apps.
If the issue persists I recommend, reaching out to the Bill Pay app Support team. They have the proper tools to securely check your account and investigate the cause of this.
I’m also adding this article that you can read for reference in case you need to record a refund from your vendor: Enter a refund from a vendor.
Let me know if there’s anything else you need help with managing your bills or with your account. I’ll be around to back you up. Keep safe!
