Last month I tried my first experience with the iPad app and found the fundamental items of QB accounting to be in a completely broken state or disrepair and I outlined all the issues in a post. It has since been censored after the QB community, who is incapable of addressing what are developer problems in the software, were unable to do anything. I warn you, if you are a QB community user attempting to answer this thread, do not attempt to do so, I know more than you. I've used QB online, desktop and supported accountants, bookkeepers and did audits & accounting for a multimillion dollar law firm for years--you aren't going to discover some simple answer to my questions. I have thoroughly researched everything and what I am reporting are broken items that can only be addressed by devs. Do not refer me to using Chrome, I will never operate Quickbooks from Chrome and the fact that Intuit is trying to kill off support for any app that it has to actually create itself should be a concern to everyone. Anyone using the desktop version should be afraid of the online version and I strongly urge you to stay on desktop based on years of the online version not being patched, fixed or improved based on community feedback.
Now to the glaring iPad app issues which were performed on a brand new iPad 8th gen with nothing else but QB installed, the only purpose of the iPad was to run QB and it is fully updated:
Invoice Pay "Record Payment" for cash and checks simply does not work, you can press the button but it just clicks and sits there. This is one of many of such instances where a simple beta test by the devs could have discovered broken functionality but it was obviously deployed with zero testing or this would have been found.
You still cannot create a credit memo nor void invoice on the app, we are told to use something besides the iOS app to make these transactions.
Editing or creating a new "Product or Service" will intermittently yield "Error qbm.error.00000814.reason.iPad" and then prevent you from making any changes in that realm until it is addressed on another system.
Bank reconciliations were at least possible to complete last month at great pains on the iPad, this month after the QB app update for iOS (which was supposed to improve things) now you cannot even complete one line item. Any method of trying to accept the transaction against your bank account just shows the same broken button behavior like the Invoice Pay button. You can see that it is pressed and it just sits there. It is not possible to reconcile if you installed this month's iOS app update so don't update until they address this.
The item you are working on will also disappear after 15 seconds or some short period of time so if you are looking for your paperwork or online for a description of the item to classify it, it will disappear and you will have to scroll all the way to where you were to find it again. When you get there it opens too small of a window to the right, this is also something if the product had been tested that user feedback would have discovered is very annoying. Bank rec descriptions are put into a box that you actually have to lift up on screen to view and then typing in it is clownishly small, there's no reason for this window to no be large and to not disappear frequently--see the desktop version and compare it side by side and you'll see immediately what I mean.
If anyone could help write a review on iOS repeating these issues and giving 1 star so the iOS community is aware of how atrocious support is for the iOS app please do so, they are censoring this community from bringing up actual issues instead of fixing anything. This is what killed off the desktop app from being popular, many users including me brought up issues from the beginning about the windows app and they never fixed even one thing on it--they just added features and changed the layout that no one was asking for and then decided this year to kill off the desktop app because it was "unpopular". There'd be nothing wrong with the desktop app had they actually supported it so please help make a stink so the magnifying glass is on the iOS app and how awful they are with it.
John Ellmaker
