QBO won't allow me to edit detail type on my chart of accounts

This doesn't resolve this issue. It's a coding glitch.

There is a pop-up window stacked on top of another confirmation window that doesn't allow you to click and "advance" to the confirmation screen. This is simply bad CSS script coding and affects all browsers equally. It's not related to clearing cached data sets.

Hello there, @CDXOFVA. 

I appreciate you for sharing the details of your concern. Since that is the case, I recommend contacting our QuickBooks Online Support. It allows them to look into your account and confirm the problem.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

I'll add this article you can use in the future:  Learn about detail types in the chart of accounts.

The Community always welcomes you for further inquiries. Have a great day ahead!

I have the same exact issue:  two pop-up windows stack on top of each other, and I'm unable to confirm that I want to change the type of account before hitting "save and close."  I  am still seeking resolution to this problem.

Hello there,

I appreciate you sharing with us the issue you're having when changing the detail type in the chart of accounts. Allow me to chime in and help you get back on track in QuickBooks Online.

I recommend following the recommendation of my colleague @Adrian_A to isolate and resolve the issue. The steps usually resolve unusual behaviors like the one encountered on this thread.

If the problem continues, please proceed with contacting our QuickBooks Support Team. They can further investigate the issue going on within the chart of accounts.

Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

Also, each account has a transaction history that breaks down how much money you have or owe. I have a link here that I want to share for additional guidance in setting it up correctly in QuickBooks: Learn about the chart of accounts in QuickBooks Online.

Let us know if you still need more assistance managing the chart of accounts by leaving a reply. Take care, and have a great rest of the day.

Reporting the same problem:  2 windows stack on top of each other.  Impossible to access the pop up to approve the change.

Greetings, Hudie! I'm pleased to greet you as you visit this Community forum. Thank you for sending us your concern. I'd be glad to assist you in addressing the problem.

QuickBooks periodically exhibits odd behavior and generates runtime issues due to a browser problem. In the interim, let's fix the issue using fundamental browser troubleshooting. Let's edit the detail type on your chart of accounts in a private window to get started. The keyboard shortcuts are as follows:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

If it's successful, switch back to your default browser and delete the cache to start over. If not, you can use a different browser that is compatible. There might be a short-term QuickBooks issue with the one you're currently using.

Moreover, it indicates that pop-up windows are being blocked if you click a button or link and nothing happens. Please refer to this article for troubleshooting tips: Why doesn't anything happen when I select a button or link?

The articles listed below can help you maintain your chart of accounts organized:

• If there are accounts you no longer use, make them inactive
• Add an account to your chart of accounts in QuickBooks Online
• Use account numbers in your chart of accounts in QuickBooks Online

Please get in touch with us if you have any more queries or run into any problems when using QuickBooks. I'm prepared to assist, and we always have your back, Hudie.