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lalding
Level 1

Quickbooks ACH fees

I have been charged processing fees for ACH payments from customers. The check box to require customers to pay the fee has been enabled since it's been an option. I noticed some fees starting to be deducted from my account in June. I called customer support to check the settings and try to troubleshoot the issue and they wanted my social security number, my date of birth, and access to my computer when all I want is to understand why this account has been debited. Anyone else experience these types of unethical business practices with Quickbooks customer service. I have PHI on my computer and am unable to give any type of access without a BAA/QSO being signed.

2 Comments 2
ZackE
Moderator

Quickbooks ACH fees

Thanks for getting in touch with the Community, lalding.

 

Currently, there's no feature built into QuickBooks to charge customers for your payment processing fees. You could add them to invoices, but if you do, you'll still be charged a fee based on the total of the payment you're receiving.

 

To learn more about the processing fees you're charged, I'd recommend reviewing our Processing Fees & Rates page.

 

I can certainly understand how an ability to charge customers your processing fees could be useful and have submitted a suggestion about it as of today.

 

You can also submit feature requests while signed in.

 

Here's how:
 

  1. Use the Gear icon, then go to Feedback.
  2. Enter your comments or suggestions.
  3. Select Next.

 

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

 

Please don't hesitate to send a reply if there's any questions. Have a great Friday!

Rainflurry
Level 15

Quickbooks ACH fees

@lalding 

 

Be aware that the ACH fees charged by QuickBooks Payments are outrageous compared to competitors.  Depending on when you set up your QB Payments account, they can charge a flat 1% fee on ACH payments.  That's crazy.  Competitors like Bill.com and Melio charge a flat $0.50 per ACH payment regardless of the amount.  It's unconscionable to charge $50 for a $5,000 payment when ACH is the most cost-effective way for banks to transfer money. 

 

It's also terribly misleading the way QB compares their fees to their competitors on their website.  Their website says Stripe charges 1.2% + an additional 0.4%/0.5% based on the plan.  That's absolutely incorrect.  Stripe charges 0.5% for bank transfers with a $5 max!.  Square charges 1% too, so they do have that correct.

 

     

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