Quickbooks closed our payments account after receipt of $3,859.80 customer payment to us. No response from Quickbooks. They stole our money.

I know every penny counts when running a business, @dmepayroll. I'm here to ensure you'll get the right support in fixing your closed payments account.

As much as I'd like to help you with this, however, the Community is a public forum and we don’t want to endanger your privacy and security. This issue will need to gather some private and personal details to further check your closed account. That being said, I highly recommend reaching out to our Merchant Support team. They have the specific tools to safely pull up your account to review the status and guide you on what actions you need to take. 

You can also visit this article to learn more about the deposit speed of your customer's payment: Find out when QuickBooks Payments deposits customer payments. 

I've also attached this helpful link to give you insights about how QuickBooks Payments deposits work: Common questions about payments deposits in QuickBooks Online. You can also find here a list of frequently asked questions about the feature as well as the answers for each of them. 

Leave a comment below if you have additional questions about your closed payments account. I'm just a post away to help. Keep safe always.

We have contacted merchant services. They said they could not help us. They provided us with a physical address and fax number for the Quickbooks legal department. They said our customer's credit card issuer would have to write a letter requesting the money.

I don't know how else to describe this but a theft by Intuit Quickbooks. 

We still have not been paid for excellent services rendered. Our customer is afraid to pay us again, for fear Quickbooks will never give him his money back, and ensure that we are paid.

Why didn't Quickbooks send us our money BEFORE they closed the account? They didn't send us our money nor return the money to our customer.  

Thieves. 

What the fuqqqqqqqq!!!

They are thieves, that is the only way to describe it.   They stole $676.68 from my checking account and can't tell me "where it went"  3 seperate transactions of $21.33/$620.00/$35.35 all on the same day.   

Chase says they can't do anything about the fraud because it is considered an ongoing business relationship, and therefore is not "considered" as fraud. So a company is authorized to make specific transactions, then goes outside the lines of the business relationship and "steals the money"  -- and then promises to look into it, and never even bothers to get back to our company.   

THIEVES is the only way to describe Intuit.    I look forward to their spin department coming in here and replying that they can't look into it, and that if I contact customer service it will be resolved.   Guess what, I already did that, and I am not the only one they have done it to.   They are straight up CRIMINALS.   I have started a report with the BBB and the AG of Texas regarding this behavior and will do everything in my power to bring to light the criminal activities they are engaging in.     Theft is theft.    If your agents can't identify why they took the money, why is it still gone?  

Case number 1577428278

Wow! Yeah I was outdone. Best to go to PayPal. Be sure to VERIFY your business account with them. That way there are no limits or issues when recieving transactions.

I have a customer that only uses quickbooks and instructed me open one as a means of doing business with each other. I did as I was instructed only to find out that my quickbooks account was closed the very next day. I called to see what was the matter and they said my account was closed as a business decision and could not tell me the reason it was closed. So I missed out on an important six figure deal because of discrimination. And because nobody will tell me the real reason I have no other choice but to believe I was treated unfairly but if I was a white guy I would have no issues being successful.......