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Quickbooks Desktop Online for Mac report error

Hi Everyone,

 

So I started getting this error when I try to display any reports from the app itself. It happens on every report from the app.

 

Tried re-installing the app twice to no avail. It may have something to do with Mac's new OS but I'm not sure.

 

Contacted Intuit directly and didn't get a solution.

 

Any help would be appreciated. Thank you.

Solved
Best answer 12-12-2018

Accepted Solutions
QuickBooks Team

Re: Quickbooks Desktop Online for Mac report error

Hello there, RC56.

 

Thanks for sharing the workarounds you've tried. I want to make sure your concern about this error when running reports gets sorted out.

 

Let's reset your QuickBooks Online for Mac App. I'd be happy to show you how to do it. Please follow the steps provided below:

  1. Log out your QBO account.
  2. Hold down the Fn (function) key and open it again.
  3. It will ask if you want to Reset the app.
  4. Click the Reset button.

Now you can open the application again and run the reports to see how it works. 

 

I'm still here whenever you need help with running reports in QBO. Just leave me a reply and I'll get back to you.

3 Comments
QuickBooks Team

Re: Quickbooks Desktop Online for Mac report error

Hello there, RC56.

 

Thanks for sharing the workarounds you've tried. I want to make sure your concern about this error when running reports gets sorted out.

 

Let's reset your QuickBooks Online for Mac App. I'd be happy to show you how to do it. Please follow the steps provided below:

  1. Log out your QBO account.
  2. Hold down the Fn (function) key and open it again.
  3. It will ask if you want to Reset the app.
  4. Click the Reset button.

Now you can open the application again and run the reports to see how it works. 

 

I'm still here whenever you need help with running reports in QBO. Just leave me a reply and I'll get back to you.

Not applicable

Re: Quickbooks Desktop Online for Mac report error

Thank you Charles, that was the solution I needed!

 

The fn button on my Quickbooks Mac App defaulted to enabling dictation though. So I had to find the Reset App data function through the app's help menu.

QuickBooks Team

Re: Quickbooks Desktop Online for Mac report error

Thanks for getting back, RC56.

 

It's nice to know we're able to eliminate the display error when running your reports using the above steps. I'm glad I was able to help.

 

Feel free to visit us again anytime you need help while working with QuickBooks. Have a wonderful day ahead.

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