I can imagine the hurdle you've been through when trying to fix this issue with your payroll reports, @Nana0307. Let's work together to ensure you'll be able to get back to business in no time.
I've got here some troubleshooting steps for you to perform to fix this issue. These are:
- Update your QuickBooks Desktop to the latest release.
- Check the system requirements.
- Repair the Excel file.
To start, we can download the latest release to improve the overall performance of your system and fix commonly known issues. I'll show you how to do it:
- Go to the Help menu and choose Update QuickBooks Desktop.
- Tick the Update Now tab to mark the box for Reset Update.
- Hit the Get Updates button to remove the previously downloaded releases.
- Click OK to continue.
- Once done, close and reopen your QuickBooks to kick off the installation.
Then, ensure the application is appropriate for your system and will prevent unusual behavior. Details about the system requirements can be found in this link: System requirements for QuickBooks Desktop 2022.
From there, repair an office application to fix the issue if your version is compatible. If the problem persists, follow Steps 4-5 in this article: Fix export to Excel issues in QuickBooks Desktop.
I understand that you've already reached out to them. However, I recommend contacting our QuickBooks Desktop Payroll Support Team again if you see the same issue. They can investigate your account safely to investigate this matter and provide a possible fix.
You can visit this article for more information about several Excel reports available in QuickBooks and how to generate them: Excel-based payroll reports.
Please keep me posted on how things turn out. I'll get back here as soon as possible to assist you again. I appreciate you dropping by and wish you well.
