Quickbooks desktop Trial balance only show root account

Hello, Nivek Lawrence. 

Thank you all for taking the time to post in the Community. You'll want to export the Trial balance into an Excel file. From there, you can customize the data to show the specific details you wanted. Then, import your Trial Balance using vlookup. 

You can also check these articles for more details: 

• Export reports as Excel workbooks in QuickBooks Desktop
• Customize reports in QuickBooks Desktop 

I'm always available if you have more questions about QuickBooks Desktop. Just leave a reply and I'll get back to you as soon as possible. Have a great day and stay safe!

@AileneA 

RE: You'll want to export the Trial balance into an Excel file. From there, you can customize the data to show the specific details you wanted.

Actually, the OP doesn't want to do that. Which seems pretty clear.

Instead of messing with the report in Excel, you could advise the OP to create a report with the accounts listed as requested. QuickBooks has included the ability to do this for over 20 years, since it's what many users want.

After all, the OP isn't using QuickBooks Online...

I keep getting this error message even though all of my accounts have an account number. 

"Your accounts list contains accounts without account umbers.  You cannot use the Show lowest subaccount only preference with blank account numbers."

What should I be looking for?

Let's perform some troubleshooting steps to get past the error message, ElizabethH1.

If you have subaccounts, we'll need to select the Show lowest subaccount only checkbox. This shortens the subaccount details when you use it in your transactions. Let me guide you on how:

1. Go to the Edit menu, then select Preferences.
2. Tap Accounting.
3. Choose the Company Preferences tab.
4. Select the Use account numbers checkbox.
5. Hit the Show lowest subaccount only checkbox if you have subaccounts. This shortens the subaccount details when you use it in your transactions. For example, the expense account 5400 Rent: 5410 Office: 5411 Main shows as 5411 Main when you use it in a check.
6. Press OK.

If the same thing happens, we can install QuickBooks Tool Hub and then run the Quick Fix my Program utility. This tool helps resolve major issues and errors that a user might face while working in QuickBooks Desktop. We recommend running it on Windows 10, 64-bit for the best experience. Here's how to install the software:

1. Close QuickBooks.
2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install, then agree to the terms and conditions.
5. When the installation is finished, double-click the icon on your Windows desktop to open the tool hub.

Once done, it's time to run the Quick Fix my Program utility:

1. From the tool hub, select the Program Problems tab.
2. Select Quick Fix my Program.
3. Click OK and then open QuickBooks again.

To learn more about this process, check out this article: Repair your QuickBooks Desktop for Windows. I'm also adding this article to learn how to obtain the different tools that will help you fix common issues and errors: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Visit our QuickBooks Help Articles page for more insight s about managing your business in your software.

Feel free to update us after performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one.