Hello there, bpasake,
These are the possible reasons why you get an incorrect total on an invoice.
- deposit and credit on customer's account
- data damage
On the invoice, you'll see the recent transactions on the right-hand side. If there's a deposit or credit associated to the customer's account, it'll show there.
To resolve data damage:
- Click the File tab at the top.
- Select Utilities from the drop down option.
- Choose Rebuild Data.
- Click Ok on Rebuild has completed.
For additional information on this, I recommend the following article: Fix data damage on your QuickBooks Desktop company file.
I'll be right here if you need further assistance.
