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Level 1

Quickbooks missed entering two automatic bills for payroll taxes. They posted on our bank statement correctly but not in QB.

All other withdrawals were posted correctly, both in QB and bank statement.
Solved
Best answer December 02, 2020

Best Answers
QuickBooks Team

Quickbooks missed entering two automatic bills for payroll taxes. They posted on our bank statement correctly but not in QB.

Thanks for reaching out, @rhonda28.

For most banks, QuickBooks downloads the latest available transactions every night around 10 PM PT. Some may take a little longer. If downloads seem stuck, or you want the latest available transactions, do a manual download:

  1. Go to the Banking menu or Transactions menu.
  2. Go to the Banking tab.
  3. Select Update.

This updates all your connected bank and credit card accounts.

 

If this issue continues to persist, you should try this in an incognito browser.  This will open your account in a clean slate and reload data. Here's how to open an incognito window in your web browser:

  • Mozilla Firefox / Internet Explorer: Press CTRL Shift P
  • Safari: Press Command Shift N
  • Google Chrome: Press CTRL Shift N

 If this doesn't resolve the issue, please reach back out so we can explore other options. I'm always happy to help! 

View solution in original post

1 Comment
QuickBooks Team

Quickbooks missed entering two automatic bills for payroll taxes. They posted on our bank statement correctly but not in QB.

Thanks for reaching out, @rhonda28.

For most banks, QuickBooks downloads the latest available transactions every night around 10 PM PT. Some may take a little longer. If downloads seem stuck, or you want the latest available transactions, do a manual download:

  1. Go to the Banking menu or Transactions menu.
  2. Go to the Banking tab.
  3. Select Update.

This updates all your connected bank and credit card accounts.

 

If this issue continues to persist, you should try this in an incognito browser.  This will open your account in a clean slate and reload data. Here's how to open an incognito window in your web browser:

  • Mozilla Firefox / Internet Explorer: Press CTRL Shift P
  • Safari: Press Command Shift N
  • Google Chrome: Press CTRL Shift N

 If this doesn't resolve the issue, please reach back out so we can explore other options. I'm always happy to help! 

View solution in original post

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