cancel
Showing results for 
Search instead for 
Did you mean: 
capahalandscapin
Level 1

Quickbooks mobile only shows my customers through the letter M, how do I fix this?

 
Solved
Best answer August 07, 2021

Best Answers
katherinejoyceO
QuickBooks Team

Quickbooks mobile only shows my customers through the letter M, how do I fix this?

Hi there, @capahalandscapin

 

Thanks for visiting the Community. QuickBooks collect cache to save you time when loading repetitive data and images. 

 

It could be that your apps need some updates. We can perform some application troubleshooting steps to view all your customers. Let’s start by resetting the data on your mobile application.

 

For Andriod, here's how:

 

  1. From the More Options ⋮.
  2. Select Settings.
  3. Tick Refresh Data, then choose Yes.

 

For IOS:

 

  1. From the Menu button.
  2. Select Help & Feedback
  3. Click Refresh Data, and then select Refresh.

 

Once done, log back in and check if you’re seeing all your customers. If it doesn’t work, I suggest uninstalling and reinstalling the app to refresh it. 

 

For future reference, you can check out QuickBooks Articles in case you'll need some easy steps with specific tasks such as sales and customer management.

 

Let me know in the comments below if you have any other concerns.

View solution in original post

2 Comments 2
katherinejoyceO
QuickBooks Team

Quickbooks mobile only shows my customers through the letter M, how do I fix this?

Hi there, @capahalandscapin

 

Thanks for visiting the Community. QuickBooks collect cache to save you time when loading repetitive data and images. 

 

It could be that your apps need some updates. We can perform some application troubleshooting steps to view all your customers. Let’s start by resetting the data on your mobile application.

 

For Andriod, here's how:

 

  1. From the More Options ⋮.
  2. Select Settings.
  3. Tick Refresh Data, then choose Yes.

 

For IOS:

 

  1. From the Menu button.
  2. Select Help & Feedback
  3. Click Refresh Data, and then select Refresh.

 

Once done, log back in and check if you’re seeing all your customers. If it doesn’t work, I suggest uninstalling and reinstalling the app to refresh it. 

 

For future reference, you can check out QuickBooks Articles in case you'll need some easy steps with specific tasks such as sales and customer management.

 

Let me know in the comments below if you have any other concerns.

capahalandscapin
Level 1

Quickbooks mobile only shows my customers through the letter M, how do I fix this?

You were exactly right. Honestly, I should've known myself but you were right and I thank you for your help.

Need to get in touch?

Contact us