Quickbooks not recording invoices

Hi wrhatt,

I hope your night is going well so far! I'll help create your additional invoices. Are you able to save but not see them, or you can't save them at all?

If you're able to save invoice 22144, be sure to clear your filter if there is, as shown below. If it's still the same, we can do the browser troubleshooting steps to see if this behavior is caused by random browser issues. 

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

• Google Chrome: Ctrl + Shift + N
• MS Edge and Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
   

If the invoice will show up now, you'll want to go back to your regular browser and clear its cache. If still not, please try other browsers to see if we get the same thing.

If you can't save the invoice at all, let us know if there's an error or describe anything you see when trying to save it. That way, we can apply the best steps to resolve this.

We'll continue to help you with your invoices. Take care!

I tried Chrome, W11 Edge, and Firefox. All displayed the same thing. I cleared W11 Edge cache and Chrome cache, no change. If I use the search function in Quickbooks, it will pull up invoice 22144 but it won't display it after 22143 in sales. I don't know if it matters but in the right-hand middle area of the sales screen, it says 1-50 of 1101. Is there a limit to how many invoices I can record?

Thanks for your prompt reply, wrhatt.

I'd like to add some additional details and steps to help display the invoices you've entered.

The information that says "1-50 of 1101" indicates the number of rows displayed in the All Sales page. 1-50 means you will see 50 transactions per page. You can click on the Next or Last link to review the other data.

If you want to change the number of Rows, you can do so by clicking on the Gear icon above the Action column. Please take note that the maximum rows that can be displayed is 300. Here's a sample screenshot for a visual reference:

With regard to your situation, you'll want to try sorting the Date or No. column to display the invoices. To do this, click on the small arrow in the Date or No. column. Here's a sample screenshot for a visual guide: 

If you're still unable to see the invoices, you'll want to go to the Customers tab and select the customer's name. 

To help manage your invoices, check out the articles and guides in this link: Manage invoices.

Please keep us posted on how things go after trying out the steps I've shared. Me and my colleagues are here to help. Take care and stay safe.

---

@RenjolynC wrote: dunkin survey

Thanks for your prompt reply, wrhatt.

 

I'd like to add some additional details and steps to help display the invoices you've entered.

 

The information that says "1-50 of 1101" indicates the number of rows displayed in the All Sales page. 1-50 means you will see 50 transactions per page. You can click on the Next or Last link to review the other data.

 

If you want to change the number of Rows, you can do so by clicking on the Gear icon above the Action column. Please take note that the maximum rows that can be displayed is 300. Here's a sample screenshot for a visual reference:

 

 

With regard to your situation, you'll want to try sorting the Date or No. column to display the invoices. To do this, click on the small arrow in the Date or No. column. Here's a sample screenshot for a visual guide: 

 

 

If you're still unable to see the invoices, you'll want to go to the Customers tab and select the customer's name. 

 

To help manage your invoices, check out the articles and guides in this link: Manage invoices.

 

Please keep us posted on how things go after trying out the steps I've shared. Me and my colleagues are here to help. Take care and stay safe.

 

---

Great idea man thanks keep it up all the time. am very happy to see your standard.

I called Quickbook technical line. Here is what they determined. For a portion of the files, I used a number and letter combination ie 22143PV. Other files are just numbers ie 22144. Quickbooks was arranging the files with numbers and letters ahead of the files with just numbers. Once I removed the letters from the file numbers, it arranged them back in a numerical system. Problem solved. Thank you all for your assistance.