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Flying Hammer
Level 1

Quickbooks Online

I am trying to run a "voided/deleted transactions" report.  Apparently, this report isn't available in the app.

BUT, when I try to log into QuickBooks Online, I'm redirected to the app. 

Solved
Best answer October 15, 2020

Best Answers
Nick_M
QuickBooks Team

Quickbooks Online

Hey there, Flying Hammer. 

 

I'm happy to help, what you're going to want to do is use the Audit Log. We can use the Audit Log report to view the deleted transactions.

 

Let's pull up and customize the report so you'll be able to see all your deleted transaction in QuickBooks Online. I'll guide you how.

 

  1. From the Gear icon, select Audit Log.

  2. On the Filter menu, select Show only these events.
  3. Below the Show only these events section, place a checkmark beside Transactions.
  4. Select Deleted/Voided Transactions on the Show drop-down menu.
  5. You can also select a specific account on the Using drop-down menu.
  6. Once done, click on Apply.

For more details about what the audit log can do and how to use it to keep an audit trail, check out this article: Use the audit log in QuickBooks Online.

 

In case you'd like to re-enter the deleted transactions in QuickBooks, you can use the audit log to recover the information to keep the record accurate.

 

Additionally, you may want to consider voiding a transaction instead of deleting it. This way, the transactions don’t affect your account balances or reports, but you always have a record of them.

 

If there's anything else I can help with, feel free to post here anytime. Thank you for your time and have a lovely afternoon.

View solution in original post

3 Comments
Nick_M
QuickBooks Team

Quickbooks Online

Hey there, Flying Hammer. 

 

I'm happy to help, what you're going to want to do is use the Audit Log. We can use the Audit Log report to view the deleted transactions.

 

Let's pull up and customize the report so you'll be able to see all your deleted transaction in QuickBooks Online. I'll guide you how.

 

  1. From the Gear icon, select Audit Log.

  2. On the Filter menu, select Show only these events.
  3. Below the Show only these events section, place a checkmark beside Transactions.
  4. Select Deleted/Voided Transactions on the Show drop-down menu.
  5. You can also select a specific account on the Using drop-down menu.
  6. Once done, click on Apply.

For more details about what the audit log can do and how to use it to keep an audit trail, check out this article: Use the audit log in QuickBooks Online.

 

In case you'd like to re-enter the deleted transactions in QuickBooks, you can use the audit log to recover the information to keep the record accurate.

 

Additionally, you may want to consider voiding a transaction instead of deleting it. This way, the transactions don’t affect your account balances or reports, but you always have a record of them.

 

If there's anything else I can help with, feel free to post here anytime. Thank you for your time and have a lovely afternoon.

View solution in original post

pool patrol
Level 1

Quickbooks Online

I made the payment of the Tax: FL Unemployment Tax 101 .2 15 days ago you charged me a fee 29$ for this now intends to charge another fee100$. you have a mistake I paid this and you for three months are telling me this undue payment and have not returned my money? there's an error in the company account number, you're deducting my payment from this and you haven't paid it and you haven't returned that $180 money for you I'm paying some fees that aren't coming I've tried to communicate all the way with you and it's impossible someone to give me a phone number with assistant in Spanish or choreograph to solve this of the contract work with you until the end of this Month

pool patrol swfl

 

GlinetteC
Moderator

Quickbooks Online

Thanks for following this thread, pool patrol.

 

I want to make it up to you by making sure you get the help you need with your charges concern. You may need to contact our Phone Support team regarding this matter. They can pull up your account in a secure environment that can't be done here in the Community since this is a public forum. That way, they can review and verify the fees for you.

 

Here's how to contact:

  1. Go to (?) Help (question mark icon).
  2. Click the Contact Us.
  3. Enter a brief description of your concern in the How can we help? field.
  4. Hit Let's talk.
  5. Choose a way to connect with us, either to Start a message or Get a callback.

To ensure we address your concern on time, check out our support hours.

 

You'll hear from us soon. If you have any other QuickBooks related concerns, please post them anytime here.

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