A customer of mine said they replied to my invoice. How do I view this invoice response ?

I had same issue. In the example you highlighted, there are no communications inbound from the customer. Do you have an example showing the reply the customer sent in response to receiving an invoice? And is there any other notification that I would receive indicating a response has been received? If not, how would I even know someone sent a response to an invoice w/o checking them all regularly. 

I'd like to share some information about this, newATthis. 

The reason why you're unable to see notifications is that this feature is no longer running. It was totally canceled last July 2019. I can see how important it is to be connected to your customers. I'll make sure to let our developers about your desire of having this again. 

Also, you can check the latest product updates and features added by visiting this link: QuickBooks Blog.

We are always here full force to take care all your concerns related to QuickBooks. 

We had the same issue and now it makes sense why we hadn't received any kind of notification that the customer had an issue with our invoice. By disabling this communication between us and our customers, quickbooks has basically delayed payment and has made us look like we just ignore our customers' concerns. I guess a work around would be to include in the body of the invoice email, "do not reply to this email, please contact so and so if there are any issues."

Hi QB Team,

I was informed that a customer has rejected my invoice & replied to to the automated email he has received the invoice from. Can/How do I get a notification in such events ? 

Good Morning, @Lucky_1. 

Thanks for joining in on this thread. When sending an invoice to a customer, the only way to see if they responded is for them to pay the invoice. The email address that sends the invoice to the customer is a "No Reply" automated address. This is why you're not able to receive a notification. Your customer will need to directly contact you if they have any questions about the invoice or paying the invoice. 

I'll send feedback to our Product Developers so they can consider this in one of the upcoming updates. You can also check out our Blog to see what's new in QuickBooks Online. 

If you have any other questions, please let me know. I want to make sure all of your concerns are addressed. Have a great day!

Same problem here. I realized this is how it operated (we don't get responses from clients) when I received a frustrated phone call from a client who received a "payment not received" reminder and said she had replied twice to the original invoice. This seems like it could be helpfully avoided if quickbooks could change the email it came from [email address removed] to [email address removed] We also have added to not reply to this email with our contact info for questions... 

Thank you for sharing your thoughts about our invoices, @anonymous12341.

You may consider setting up your QuickBooks Online (QBO) account to send invoices from your Gmail address. Once connected, QBO will use that Gmail account to send invoices to your customers. 

Here's how:

1. Open any invoice in your account. 
2. Select the Save and send button to open the preview window.
3. Click the From dropdown and choose Add Gmail address. 
4. Select the Connect Google account button.
5. Sign in to your Google account.
6. Select Allow. Your Gmail address now appears in the From field.

If they'll respond, you'll receive it through your Gmail account. 

For more information on how to update the email that appears on your sales forms, check out this article: Use your Gmail address to send invoices in QuickBooks Online.

The option to update the email address to other emails aside from Gmail will be a great addition to the current features that we have, so I'll take note of it. Feel free to provide comments from within the account. 

These are the steps:

1. Go to the Gear icon and select Feedback.
2. Provide your product suggestion.
3. Click on Next to submit feedback.

For additional details on how to provide feedback to enhance the program, see this article: How do I submit feedback?.

When you receive payments from the invoices, here's how to add them in QBO: Record invoice payments in QuickBooks Online.

Let me know if you need further information about invoices. I'm always glad to help in any way I can. Have a great rest of the day!