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barkinbiscuitsan
Level 1

A customer paid an invoice but 3 days later it still shows pending. Is that how every transaction will go?

 
2 Comments 2
Jelayca V
QuickBooks Team

A customer paid an invoice but 3 days later it still shows pending. Is that how every transaction will go?

I'll take care of your question about the invoice that still ending after 3 days, @barkinbiscuitsan.

 

When processing your first invoice and payment with QuickBooks Payments, please note that setting up your merchant account involves a standard review process that takes around 5 days.

 

If we need more information, this process could take longer. We will contact you via email if that's the case, so please check your inbox and spam folders for messages from QuickBooks.

 

If this isn't your first set of payments, please know that subsequent customer payments can be deposited much faster. However, the speed of your deposits can depend on your product and the method of payment used. You can check your current deposit speed by following the outlined steps below:

 

  1. Select the Gear icon, then Account and settings.
  2. Select the Payments tab.
  3. Review the Deposit Speed section.
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If your deposit is taking longer than expected, it can be due to the review process, which is in place to prevent fraudulent activity. We appreciate your understanding and patience during this time.

 

For more information, you can review this article on common questions about deposits in QuickBooks Online (QBO): Common questions about QuickBooks Payments deposits in QuickBooks Online.

 

Additionally, you can check out this article on handling your Payments account within the Merchant Service Center, which covers how to update your business and contact information: Access and manage your QuickBooks Payments account.

 

If you have further questions about payment deposits in QuickBooks, please don't hesitate to Reply to this thread. I'll be around to help out.

Just_me
Level 11

A customer paid an invoice but 3 days later it still shows pending. Is that how every transaction will go?

@barkinbiscuitsan   What all that mumbo- jumbo equates to is that QB wants to "Hold"  YOUR money so that they can collect interest off of it.  They will use the excuse that they need further documentation of some sort, just to delay giving YOU your money back.  It's all just a ridiculous and dishonest game to them.  

 

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