I'd be glad to jump in and help you collect the payment, deann3.
First, make sure that the payment did not go through. You can log in to your Merchant account to verify the status. Here's how:
- Go to the Merchant Service Center.
- Proceed to the Activities & Reports section, then select Deposits.
- Select the date range in the Dates field.
- Click Search.
More details about this are discussed here: Find Out When QuickBooks Payments Deposits Customer Payments.
Second, if you can't see the transaction or if it was rejected, unlink the posted transaction to make the invoice unpaid again. Then, send it back to your customer for them to reprocess it or use another card. Here's how:
- Open an the invoice.
- Click the 1 payment made link under the Paid status, then click the date of the payment.
- Select More at the bottom of the page, then select Delete.
- Click Yes.
Once done, you can now resend the invoice to the customer. Just click the Save and send button at the lower-right hand corner of the invoice and follow the same process as you normally would.
Don't hesitate to join us back in the Community if you need anything else. We're always here to help.
