A tax exempt customer, that is not marked to tax, keeps popping up as taxed on the invoices. Why? How do I fix it?

Good morning, @jessaqsrepairs-o. 

It's great to see you back in the Community. I'd be more than happy to help you get this resolved to ensure invoices are showing tax exempt for this customer. 

When a customer is marked as tax exempt, it doesn't always mean they are exempt from all tax implications. To be eligible, the product/service has to be a product that also corresponds to being tax-exempt in the jurisdiction of the exemption. To fix this, you can go edit the product/service to see if it's set up correctly with an appropriate tax mapping. 

Here's how: 

1. At the left navigation pane, select Sales.
2. Click the Customers.
3. Choose the customer you want to be tax-exempt.
4. Press on Customer Details, then Edit.
5. Tap the Tax info button, then put a checkmark beside This customer is tax-exempt, and pick a Reason for exemption.
6. Hit the Save button.

Furthermore, you can also check these articles to guide you about sales tax in QBO: 

• Set up and use automated sales tax 
• Set up your sales tax

Feel free to come back and let us know if you've already tried these steps and if they worked or not. We're always here to lend a helping hand. Take care! 

Hello, there isn't a place that says "this customer is tax exempt". There's just a place to mark "this customer is taxable". I don't have it marked. I filled in the exemption details. It is still popping up as taxed on the invoices. I'm not sure what else to do.

Hello, I am still hoping to hear back on a solution for this issue.

Thank you,