Account Balance summary vs detail

ebnc · ‎June 08, 2022

The A/P and A/R balance showing in the Account Balances Summary window is correct, but when I click on the detail, it shows transactions from 2010-2013. Now, there are no transaction showing on the Aging reports b/c per the detail, there are no current transactions. I have verified there are no new updates to install. Any suggestions?

Candice C · ‎June 08, 2022

Good morning, @ebnc.

It's great to see you back in the Community. Let's work together to get this report running properly.

The best route would be trying to verify and rebuild your data. This tool can help any common errors or glitches that may be occurring in the system. Here's how to use it:

Verify Data

Click Window then Close All.
Go to the File menu.
Hover over Utilities.
Select Verify Data.

Rebuild Data

Go through steps 2-3 from above.
Pick Rebuild Data.
Hit OK when prompted to backup your company file.
When "Rebuild has completed," tap OK.

Afterwards, run the report again to see if this works for you.

I hope this helps. Let me know how these steps go. Have a splendid Wednesday!

View solution in original post

Candice C · ‎June 08, 2022

Good morning, @ebnc.

It's great to see you back in the Community. Let's work together to get this report running properly.

The best route would be trying to verify and rebuild your data. This tool can help any common errors or glitches that may be occurring in the system. Here's how to use it:

Verify Data

Click Window then Close All.
Go to the File menu.
Hover over Utilities.
Select Verify Data.

Rebuild Data

Go through steps 2-3 from above.
Pick Rebuild Data.
Hit OK when prompted to backup your company file.
When "Rebuild has completed," tap OK.

Afterwards, run the report again to see if this works for you.

I hope this helps. Let me know how these steps go. Have a splendid Wednesday!

ebnc · ‎June 08, 2022

Thank you so much! That worked!

GebelAlainaM · ‎June 08, 2022

Hello, @ebnc. Thank you for the update.

It’s great to know that we're able to help you resolve your concern with running reports in QuickBooks Desktop.

Rest assured that assisting and providing the right resolution for our valued customers is our top priority. If you have any questions about QuickBooks, you can always drop by and post your concerns. I’ll make sure to address that as soon as I can.

Take care always!

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Account Balance summary vs detail