Am I the only one whose magnifying glass / global search stopped working? Doesn't work on EDGE or Chrome, but, does work on my ios IPAD.

Thanks for bringing this with us, johnskupien.

Let me help you access the global search again using a web browser.

I suggest you log in to a different private browser such as Mozilla Firefox or Safari if you're using Mac. 

You can exclude factors like damaged cookies, internet files or add-ons by switching to incognito or private browsing.

If the issue persists, you can contact QuickBooks Online Support to further assist you. 

Here's how to reach them:

1. Click Help on the top menu.
2. Choose Contact Us.
3. Enter your concern in the What can we help you with? field.
4. Hit Let's talk.
5. Select Get a callback or Get the number to connect with us.

I've also got you an article that you can check: How to search for transactions in QuickBooks Online.

If you have other questions, feel free to let me know by dropping a comment below. Rest assured, I'll get back and help you out. 

I've had the same issue on and off continuously for probably about 4 months now. There was some update that was done and ever since my search function has been completely out of whack. Just now I was searching by bill# and nothing popped up, I even went as far as to put in the amount of the bill and nothing popped up. Then I go to enter the bill and it says it's a duplicate. This has been such a frustrating and time wasting situation and every time I try to click on feedback to report it, my QBO window freezes up and I can't even leave feedback. 

I am also working on Chrome and this is my main browser which I was told by a QBO agent and even the QBO certification training program insists that you use Chrome for functionality yet this is a Chrome issue that doesn't happen on Safari or other browsers? That's ridiculous. 

Have you found any resolve to this or been instructed on how to fix this? I've tried logging in and out, cleared my entire cache in Chrome, restarted my entire laptop, nothing has fixed this issue and it seems to come and go with the wind. Just 10 minutes ago the search was working perfectly fine and then poof, nothing seems to be entered. 

DEAR QBO ENGINEERS - PLEASE FIX THIS ISSUE ASAP. It is a nightmare when I've got a vendor that I have 115 bills for as I'm trying to figure out which bills I am missing from the statement they've sent me and I end up having to go through the vendors tab. It is a total waste of time when I'm reprinting and entering bills that have already been entered because of a glitch with this program. 

Hello there, @SBR415.

I'd also feel the same when I encountered the same issue for months. 

Please know that there's an ongoing investigation regarding this search feature in QuickBooks Online. Other users were also unable to search for bills in it. I recommend contacting our QuickBooks Online Support team so they can add you to the list of affected users and notify you once there's a possible resolution. Here's how:

1. Go to Help (?), then click Contact Us.
2. Please enter your question and select Let's talk or Continue.
3. Review and Select from the following: Have us call you or Chat with us.

Our engineers are already aware of this and are working on a fix.

You can also read this guide for more details about tracking bills and recording bill payments: Enter and manage bills and bill payments in QuickBooks Online.

If you want to upload receipts for future tasks, this resource can provide you with more insights: Upload your receipts and bills to QuickBooks Online.

Keep me posted if you have any other questions or concerns about managing your transactions in QuickBooks Online. I'll be around for you.