Attempted to use QBooks Bill Pay in November of 2023. Total payment of $1500. The payment never went through to the vendor. Why has my account not been reimbursed.?

kingerzville-gma · ‎January 17, 2024

I spoke over the phone with the a Qbooks Customer Service rep who stated that Bill Payment was in "beta" and I should expect reimbursement after a few weeks.

SarahannC · ‎January 17, 2024

I understand how important it is to reimburse the payment to your account, as this has been happening since November 2023, kingerzville.

Returning the money to your account is something we should handle privately. So, I still recommend contacting our Support Team for further assistance. Our Support Team can look into your previous conversation with them and figure out why you still haven't received the refund.

In your QBO account, click on the Help icon.
Choose Contact us.
Provide a brief description of your issue and follow the on-screen instructions.

Feel free to visit this article when you have some free time. It'll show you how to use QuickBooks Bill Pay for QuickBooks Online: Learn about QuickBooks Bill Pay.

If you have any more questions or concerns about Bill Pay, don't hesitate to ask. I'm here to help you out.

View solution in original post

SarahannC · ‎January 17, 2024

I understand how important it is to reimburse the payment to your account, as this has been happening since November 2023, kingerzville.

Returning the money to your account is something we should handle privately. So, I still recommend contacting our Support Team for further assistance. Our Support Team can look into your previous conversation with them and figure out why you still haven't received the refund.

In your QBO account, click on the Help icon.
Choose Contact us.
Provide a brief description of your issue and follow the on-screen instructions.

Feel free to visit this article when you have some free time. It'll show you how to use QuickBooks Bill Pay for QuickBooks Online: Learn about QuickBooks Bill Pay.

If you have any more questions or concerns about Bill Pay, don't hesitate to ask. I'm here to help you out.

4Gal · ‎January 17, 2024

@kingerzville-gma

Consider using a free billing management app for a while until your funds recover.

kingerzville-gma · ‎January 18, 2024

Thank you for your response. I will work directly with a QBooks rep to resolve this issue.

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Attempted to use QBooks Bill Pay in November of 2023. Total payment of $1500. The payment never went through to the vendor. Why has my account not been reimbursed.?