Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
A few months ago I started accepting credit card payments through Quickbooks and now everything is messed up. When I try to reconcile, the payments show up in the feed when they are not on the bank statement. I have matched everything up from the bank statement and it is showing over $6000 off from the bank balance so I can’t reconcile. I have checked the register and everything shows correct in it. Please help.
Hi there, dawgteem.
Welcome back to the QuickBooks Community. I'll share details to ensure that your balances in QuickBooks Online and from the actual bank are correct. This way, you can reconcile your accounts correctly.
When you reconcile an account in QuickBooks Online, you'll have to compare transactions in QuickBooks with the same ones on your bank statements. Then, it should be $0.00 the difference between the ending balance in QuickBooks and your bank statement. If not, you'll have to review the opening and beginning balances to ensure that your transactions are accurate.
If the opening and beginning balances are correct and the issue persists, you'll have to remove transactions that aren't on your bank statement. To see the steps on how to perform the process, you can click this article to see the instructions: Fix issues at the end of reconciliation in QuickBooks Online.
I've also added an article that helps you on how to run a reconciliation report to print or export this one, check out this link: How do I view, print, or export a reconciliation report.
Fill me in if you need more help by leaving a comment below. I'll be around in the Community to help. Take care and have a great day!
My opening balance is not correct. I’m sure that is part of it. Can you tell me how to correct it?
Thanks for your prompt reply, dawgteem.
I'll be glad to help you out.
Here's how you can edit an incorrect opening balance:
I've got this sample screenshot for a visual guide:
You can also read this article for reference: Edit an incorrect opening balance.
Please leave a reply below if you there's anything else you need. We're always around to help. Have a great day!
Good morning,
The issue I'm having in the Bank Deposit Section (Select the payments included in this deposit) I have payments showing that have already been deposited and reconciled but this is causing to show a way over balance. But the account is reconciled correctly with the bank.
I appreciate you sharing your query here with us today, Admin19791. Let me provide information to help you manage already deposited payments in your account.
Usually, deposited payments won't show up in the bank deposit section since these are already recorded in your banking account. In your case, you'll need to link the deposit transaction on the invoices, so the payments turn into a single record for QuickBooks to match your bank statements. To do this:3
You may refer to this guide for more ways to record your receivables: Record invoice payments in QuickBooks Online.
In addition to that, you may run a Deposit Detail report to review your past and completed bank deposits. Let me guide you on how:
Once everything looks good, you can always reconcile your accounts, so they always match your bank and credit card statements. This way, your books stay accurate.
I'll keep an eye on this thread if there's anything else you need further assistance with when managing bank deposits in your file. Just let me know in the comments below and I'll make sure to get you covered. Keep safe and have a good one!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here