Bill pay can't schedule a payment

I've noticed this is a random issue for many users since last month. You'll need to sign up for a free Melio account as a backup.

https://affiliates.meliopayments.com/quickbooks

You can also get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

Hello there, ddageforde.

Since you have an error in scheduling your payment in Bill pay, I suggest scheduling again within 24 hours after receiving the error. If the issue persists, I recommend contacting our support team for you to be added to the list of affected users and receive updates via email.

Here's how:

1. Log in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

As your future reference, you can check out this article if you want to make a template for recurring transactions: Create recurring transactions in QuickBooks Online.

Let me know if you have further concerns about Bill pay. The Community is here to assist you 24/7.

Had this issue yesterday, tried again this morning and it is persisting. The Melio backup seems like a crude workaround. 

I can see that you're facing challenges scheduling a payment in QuickBooks Online (QBO), caseycox79. I'm here to help you with this matter.

Since you already tried to sign in on the following day, it's best to use other supported web browsers or private browsers to rule out any browsing history or cached files causing the problem. Here are the shortcut keys for accessing private browsers:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

If the issue persists, it's recommended to contact payments support. They can assist you properly and investigate the cause of this concern by pulling up your account.

Here's how: 

1. In your QBO account, select Help (?). 
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue. 
5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

You can also find our representative's hours in this material: Contact Payments Support. 

In addition, I'll leave this article for you to view if you want to see which bill pay add-on you have in QBO:

Check which Bill Pay you are using in QBO. 

Let us know in the comments how it went. We're still here to help if you need further assistance.

Same issue here, did someone find a solution? QBOCare support has no idea of what the reason of the problem is…

Has anyone find a solution to this problem? QBO Care support has no idea of what the reason of the problem is, have this trouble for more than a week.

@Raulm 

You can use Melio as mentioned by 4Gal as the backup option and get $100 cashback.

Thanks for getting involved with this thread, Raulm.
 

I've reviewed our investigation about a "Payments can't be scheduled right now" message displaying when trying to schedule bill payments and can confirm our Product Investigations team has closed it with notes stating that the product is working as designed.

If you're encountering the message, you'll want to try waiting 24 hours, then scheduling your payment. In the event you continue encountering the message, you can try performing the browser troubleshooting steps mentioned in IrizA's post.

If it persists after performing our recommended troubleshooting processes, you'll want to continue getting in touch with our Customer Care team and reference the investigation's case number (INV-105888). This will enable the agent you're working with to pull up and review the closed investigation.
 

Please feel welcome to send a reply if there's any questions. Have a wonderful Friday!

Sorry to disagree, qbo online bill payments is not working anymore, attaching evidence. I also have evidence of a QBO care rep saying she has no access to see what the real reason of the problem is, she can only suggest to try again later, its been 2 weeks. By the way QB keeps charging me for my monthly premium bill pay subscription…