Billable time and material shows as closed, but I haven't invoiced it. How do I unlock its closed status?

I'll take care of your invoice issue, @service-koepkeel.

I want to make sure we're on the same page here. You mentioned that you've put together two invoices for your customer, thus, it's the reason why the status is shown as close. 

To have the billable time shown as open, you'll want to delete the invoices you have created. I'll show you how. 

1. Go to the Sales menu in your QuickBooks Online (QBO) account.
2. Select the All Sales tab.
3. Locate the invoices that are linked to the billable time and materials.
4. Click the Receive payment drop-down menu under the ACTION column and select Delete. 

You can also check out this article to learn more about how billables work in QBO: Enter billable expenses.

Once you're all set, you can utilize this resource for guidance in managing your customer payments: Record invoice payments in QuickBooks Online.

In case you have any further questions about your billables and invoices, you can always tag me in your reply. I'll be around to help you. Have a good one and keep safe!

The problem is, the 2nd invoice has disappeared. It’s not in the list of invoices, and the amount does not show under the customer menu. The billable items show up, but are marked as closed. I can’t delete the invoice that these items link to because the invoice is nowhere to be found. 🤷🏻‍♂️

Let's fix your missing invoice so your billable time is resolved without delay, @service-koepkeel.

You're in the right place for answers. I'll guide you on what to do to fix your close billable time in your QuickBooks Online account. 

Since the 2nd invoice has disappeared from the list, I suggest that you follow your proposed solution of removing all billable time and material entries. Then re-enter and invoice them again. Doing this will correct your customer files and reports. To delete them, follow the instructions listed above. 

Additionally, you can always run the Audit Log. This report contains records that indicate who accessed the system and which user transactions were completed within a given period. In addition, this is useful both to keep security and to recover lost transactions. 

To run the report, here's how: 

1. Go to the Gear icon and choose Audit Log. 
2. Select a User and Date in the field. 
3. In the Events sections, pick Transactions and hit Apply. 
4. Find the missing invoice in the list and click View to see the details. 

For more information, see this link: Use the audit log in QuickBooks.

Check out this article to know more about invoicing your customers for billable expenses and timesheets: Invoice customers for project expenses.

You can always get back to me if you have any other billable time concerns. I'm always ready to work with you again. Have a great day, service-koepkeel.

Because the billable items are closed, I do not have the "received payment" option available to choose to delete any of it.

I have tried to delete the time from the timesheet, but it tells me I have to unlink the time from the invoice. BUT THERE IS NO INVOICE... it doesn't exist!

I THINK I figured out what happened, but don't have any idea how to fix it.... the customer had responded to my original invoice (1016) with a thank you. So I see that it was sent. However, when I look at invoice 1016, it is for a different customer with different labor and material linked to it. So somehow, the original 1016 must have been sent out and then edited with different information.

The original customer just "paid" her bill, but the system only charged her the material costs, and not the labor. I don't get it and I don't get how to fix it. So far none of the options that have been given to me have worked...

I figured out WHAT happened... I just haven't figured out how to FIX it...

I created an invoice (1016) for customer (A) and sent it. Then, somehow, the same invoice (1016) had its information deleted and a different customer (B) was invoiced under the same invoice number. So the link that customer A has will take them to customer B's invoice....

I tried deleting the time and material for customer A, but it won't let me delete it because it says it is linked to an invoice. But the invoice is not there! So how do I fix this!? If I recreate the invoice, I will have double the time and double the cost of goods sold for the same customer..

Good morning, @service-koepkeel. 

Thanks for reaching back out to the Community about your issue. 

To ensure that you get this problem fixed as soon as possible, I suggest contacting our Customer Support Team. They'll be able to walk you through the correct steps with a screen share tool that they have. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Give a brief description of the problem and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Keep us updated on how it goes. I want to ensure that you're taken care of today. Have a great day!