Can a discount be entered on a customer payment instead of under the sales invoice?

Entering a discount through a customer payment isn't an option in QuickBooks Online (QBO), @Jenny04.

Currently, you can only apply a discount upon creating the sales transaction. Refer to this article for more details about this process: Add a discount to an invoice or sales receipt in QuickBooks Online.

I recognize the convenience of having a way to add the discount when receiving the customers' payment in QBO. Rest assured that I'll relay this message to our team in concern here on my end and add your vote for this one.

You can also share your thoughts and ideas through your account. Our product development team reviews all the feedback we receive to ensure we’re meeting the needs of our customers. Follow these steps to proceed:

1. Go to the Gear icon at the top.
2. Select Feedback.
3. Enter your comments or product suggestions in the field.
4. Click Next.
   

Moreover, you can check out this article to personalize the appearance by adding specific information to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please don't hesitate to get back on this thread if you have other questions about your QBO account. It's always my pleasure to help you out again. Keep safe!

So, when I added a discount to the sales invoice, it doesn't post to the discounts account, it goes to the service income account.  I did go under the products and services under income account section and selected the discount account.  Is there another piece I am missing?  Thanks! 

I appreciate you returning to this conversation, @Jenny04. I'll gladly ensure that the transaction posts correctly to the discount account.

Let's check other sections to look at a potential explanation for why the transaction appears in the service account rather than the discount account.

Let's proceed to the Account and Settings to verify. Here's how: 

1. In your QBO account, proceed to Accounts and Settings.
2. Select the Advanced tab.
3. Choose the Chart of Accounts section.
4. Under Discount Account, select Discounts given. 
5. Lastly, click Save and Done. 
   
   

Once confirmed, try to delete and recreate the invoice with the discount. 

Additionally, I'm providing the following resources to aid in personalizing and receiving invoice payments in QBO:

• Record invoice payments in QuickBooks Online.
• Customize invoices, estimates, and sales receipts in QuickBooks Online.

Keep me posted if you have further queries about entering discounts in QuickBooks. I'm always available to help. Have a good one!

Thanks, I already did that.  I figured it out before getting the reply.